AO4 Fine Resolution Officer

Contract to 30th June 2027 | Brisbane, CBD

Your new company
This is an opportunity to join a large Queensland Government department responsible for delivering important regulatory and public-facing services across the state. You will join a busy operational team that plays a key role in ensuring legislation and policy are applied fairly and consistently, while supporting positive outcomes for the Queensland community.

Your new role
As an AO4 Fine Resolution Officer, you will support the assessment and investigation of fines-related matters, with a particular focus on compliance and fraudulent nominations. You will analyse information, interpret and apply relevant legislation and policy, and use sound judgement to make evidence-based decisions within a high-volume operational environment. Key responsibilities include:

• Assessing and investigating fines-related matters, including potential fraudulent nominations and compliance issues
• Analysing and interpreting legislation, policies, procedures, information and data
• Making sound, evidence-based decisions and recommendations
• Managing assigned investigations and matters autonomously with limited supervision
• Responding to technical enquiries, escalated disputes and investigations
• Drafting and reviewing correspondence and providing clear information to clients and stakeholders
• Ensuring decisions and processes comply with relevant legislation, procedures, governance and record-keeping requirements
• Managing stakeholder relationships and working collaboratively to achieve appropriate outcomes
• Contributing to quality assurance activities and identifying opportunities for process improvement
• Sharing knowledge and working collaboratively to support broader team objectives

What you'll need to succeed

• Strong critical thinking, analytical and problem-solving skills
• The ability to assess complex information and make sound, evidence-based decisions
• Experience interpreting and applying legislation, policy and procedures
• Strong written and verbal communication skills
• The ability to work autonomously and manage competing priorities with limited supervision
• Strong attention to detail and a sound understanding of governance and compliance requirements
• The ability to quickly learn technical information, systems and operational processes
• Confidence working with digital and data-based systems

What you'll get in return

• Contract until 30th June 2027
• Above average hourly rate
• Central Brisbane CBD location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this role isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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