Management & Supervisory (Customer Service & Call Centre) jobs in Sydney NSW
98 jobs
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Posted 2d ago
Director, Complaint Operations ANZ
American Express
Sydney NSW•Full time
~$150k - $200k(Estimated)
KEY POINTS WE FOUND
- Lead and inspire a geographically dispersed team handling customer complaints and privacy requests.
- Drive operational performance and transformation within the complaints operations.
- Ensure compliance with regulatory expectations and laws.
Posted 3d ago
Client Onboarding Manager
CO_MGHLTD APEX GROUP HOLDINGS AUSTRALIA PTY LIMITED
Sydney NSW 2000•Full time
~$80k - $120k(Estimated)
KEY POINTS WE FOUND
- Responsible for onboarding and integration of new business clients in the APAC region.
- Coordinate internal functions to project lead new business opportunity launches and transitions.
- Develop best practices and operating models for integration to enhance the client onboarding experience.
Posted 3d ago
Order Management Officer
Healthcare Professionals Group
East Ryde NSW 2113•Full time
~$74k(Estimated)
KEY POINTS WE FOUND
- Join a busy Order Management team on an initial one month contract.
- Focus on high volume order processing and accurate data entry.
- Supportive team environment with training provided.
Posted 4d ago
Customer Service Manager - Auburn
The Good Guys
Auburn NSW 2144•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Lead the delivery of exceptional customer experiences in-store.
- Coach and develop Warehouse and Customer Service teams.
- Ensure compliance with legislative requirements and monitor store activities.
Posted 23d ago
Manager - Workforce Management & DAA Oversight
BOQ Group
Sydney NSW 2000•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Lead a team focused on supporting customers in financial difficulty.
- Oversee workforce planning and operational performance to meet key metrics.
- Utilise data and insights to optimise resources and service delivery.
Posted 3d ago
Head of Customer Operations
Retailworld Resourcing
Sydney NSW 2000•Full time
~$150k - $160k(Estimated)
KEY POINTS WE FOUND
- Lead and inspire teams across Customer Service, Delivery and Escalations
- Drive customer satisfaction, service quality and operational efficiency
- Coach and develop operational leaders, building capability and accountability
Posted 4d ago
Client Relationship Manager | Financial Services
Link Group
Sydney NSW 2000•Full time
~$80k - $120k(Estimated)
KEY POINTS WE FOUND
- Build and maintain strong, long-term client relationships.
- Manage a portfolio of corporate clients and coordinate Employee Share Plan activities.
- Collaborate with internal teams to deliver a high-quality client experience.
Posted 11d ago
ATM Monitoring Officer
Permanent Full-time
Frenchs Forest NSW 2086•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Monitor the fleet of ATMs under service agreements.
- Provide problem-solving support to clients over the phone.
- Coordinate service calls and update clients on job statuses.
Posted 19d ago
Security Officers - The Star Sydney
The Star Entertainment Group
Sydney NSW•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Provide a welcoming and safe environment for all employees and patrons.
- Work closely with the Surveillance team to identify and report undesirable behaviour.
- Assist with Responsible Services of Alcohol and provide outstanding guest service.
Posted 12d ago
Executive Manager ICAL
CommBank
Sydney CBD NSW•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Lead the Indigenous Customer Assistance Line (ICAL) team to achieve operational excellence.
- Champion First Nations customer advocacy and improve customer outcomes.
- Develop strong relationships with community stakeholders and internal partners.
Posted 4d ago
Assistant Manager Brookvale
Kennards Self Storage
Brookvale NSW 2100•Full time
~$75k(Estimated)
KEY POINTS WE FOUND
- Manage day-to-day operations of the storage facility
- Deliver outstanding customer service and sales
- Maintain high standards of cleanliness and safety
Posted 5d ago
Manager, Business Improvement - Contact Centres
Qantas Airways Limited
Sydney NSW 2000•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Drive quality, compliance and continuous improvement strategy for customer interactions.
- Leverage data and AI to enhance customer outcomes and identify improvement opportunities.
- Collaborate with operational leaders to deliver initiatives that improve customer experience.
Posted 44d ago
Front Office All Rounder
ACCOR
Darlinghurst NSW 2010•Part time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Manage check-in/check-out processes and assist with guest inquiries.
- Address issues and ensure smooth daily operations at the front desk.
- Provide excellent customer service and maintain a detail-oriented approach.
+60d ago
Client Service & Operations Associate - Private Wealth - 12-month initial contract
Anton Murray Consulting
Sydney NSW 2000•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Support Private Client Offboarding and Deceased Estate processing.
- Manage Asset Transfers and ensure compliance with SLAs.
- Provide exceptional client service to internal and external stakeholders.
+60d ago
Customer Service Manager
Ferrero
Sydney NSW 2000•Full time
~$76k - $110k(Estimated)
KEY POINTS WE FOUND
- Develop and improve customer service function for high customer satisfaction.
- Lead operational development and manage order-to-delivery cycle.
- Define strategic roadmap for enhancing customer service operations.
+60d ago
CLIENT MANAGER – ACCOUNTS
TwoScots Recruitment
Sydney CBD NSW•Full time
~$85k - $90k(Estimated)
KEY POINTS WE FOUND
- Manage and develop a portfolio of business clients.
- Build trusted relationships with business owners and key stakeholders.
- Deliver exceptional customer service and proactive communication.
Posted 39d ago
OTR Ropes Crossing - Console Operator
OTR
Ropes Crossing NSW 2760•Full time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Provide outstanding customer service to guests
- Maintain a clean and stocked store environment
- Work flexible hours including nights and weekends
Posted 29d ago
Operations & Order Management Professional
Tecside Group
Sydney NSW 2000•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Join a global leader in energy technology
- Manage spare parts enquiries, quotes and sales orders
- Coordinate logistics and supply chain operations
+60d ago
Retail Security Officers (Afternoon / Night Shifts)
SECUREcorp
Sydney NSW 2000•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Provide exceptional customer service to staff and clients.
- Conduct active foot patrols and manage access control.
- Respond to alarms and emergencies professionally.
+60d ago
Customer Success Manager - SAP Academy for Customer Success - Sydney and Melbourne (Hybrid)
THE BODY SHOP
North Sydney NSW 2060•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Guide customers through their business journey with SAP solutions.
- Increase customer satisfaction, retention, and upsells for Cloud products.
- Complete a 10-month learn-apply program to enhance skills in customer success.