Established in 2004, Tanna Partners is a boutique consultancy that supplies highly specialised executive talent to the CX domain spanning BPO, ICT, WFO, Sales, Service, Analytics, Digital, Robotic Process Automation, Cognitive Learning & AI. Through more than 14,000 one-to-one executive interactions spanning hundreds of successfully completed Search assignments, we’ve remained at the cutting edge of best practice Enterprise Customer Interaction Management, helping to drive new standards into the industry in the process.
This journey has taken us from first generation call/contact centres through multi/omni-channel management to the push towards customised CX. However, with digital transformation no longer a debate but a necessity to compete, much of our consulting has evolved into the world of Robotic Process Automation, Cognitive Learning and Artificial Intelligence, helping Enterprise and Government entities do more with less whilst improving CX.
We consider it a privilege to handle Search mandates that impact so heavily on individual and corporate success and our team brings passion, candour, expert market knowledge, deep industry networks and the highest levels of integrity to the consulting process, ‘end-to-end’, on each and every engagement.