Aussie Broadband
WHO WE ARE
At Aussie, we do things a bit differently than other technology providers. We started back in 2003 in a living room in Regional Victoria, and haven't forgotten our roots. Our goal is to deliver world-class technology in our own Aussie way.
A LITTLE ABOUT US
100% AUSTRALIAN BASED
We're 100% Australian operated, and always have been (including all our call centres)!
OUR AWARDS
We're recognised for our quality, including most trusted telco, best internet service provider and outstanding customer satisfaction.
At Aussie, we are committed to making an authentic, positive impact in the communities we serve.
OUR VALUES ARE MORE THAN WORDS ON A WALL
DON'T BE ORDINARY, BE AWESOME
We strive to go above and beyond, because it's not enough to be “good enough”. Not for our customers, or any Aussie. That's what keeps us forging ahead; to be awesome!
THINK BIG
If someone tells us something can't be done, that's when we do our best work. We do things differently and we question the status quo. Just because something has always been done one way, does it have to stay like that? No!
NO BULLSH*T
For good or bad, we are going to tell it straight. The trust our customers place in us to do right by them is too important to waste, and that's why we keep it real. We take ownership when we're in the wrong and have the tough conversations when needed.
BE GOOD TO PEOPLE
We're good to people and planet because it's the right thing to do, it's really that simple. Find out more about our efforts to build better communities.
HAVE FUN
We love a joke, we banter, and we're playful when appropriate. Belly laughs happen a lot. We have Dad jokes instead of hold music. We love a funny t-shirt or mug. Because life's too short to not be having fun!
WE'RE RECOGNISED FOR OUR QUALITY
We like to punch way above our weight. Here are just some of the ways we've been recognised:
- Most Trusted Telco in Australia - Roy Morgan (2022)
- Best Mobile Broadband — Product Review (2023)
- Internet Service Provider of the Year - Roy Morgan (2021)
- Most Satisfied nbn™ Customers — Canstar Blue Awards (2020, 2019)
- Customer Service Organisation of the Year, Large Business - Australian Service Excellence Awards (2020, 2021)
- 5-Star Employer of Choice — Human Resources Director (2022)
- Certified Best Place to Work (Position 16 for 2021)
- Managing Director of the Year — CEO Magazine (2021)
- Best 30 Workplaces to Give Back (Position 21 for 2021)
- Most Recommended (NBN), Connection Quality, Service & Support, Outstanding Customer Satisfaction — Mozo Awards (2022, 2021, 2020, 2019)
- Hammer Award — Pause Awards (2022, 2021)
- Best NBN Brand — Choice Magazine (2022, 2021)
- Best Internet Service Provider — Product Review (2023, 2022, 2020, 2019 and 2018)
- Mozo's People Choice Awards (2023)
- Telco industry awards, including the ACOMM Awards for Diversity and Inclusion (2021), Commitment to Customer Service (2020, 2019), and Innovation, Large Company (2022); Edison Awards for Best Broadband Provider (2018) and Best Fixed Broadband Provider (2022, 2019)
Indigenous Australians
LGBTQIA+
Diversity
Disability
Neurodiversity
Gender equality