6 month contract
Federal Government Agency
Canberra Location

About the company
Karlka Recruiting Group has partnered with a Federal Government Agency to engage 3x APS5 Complaints & Reportable Incident Officers.This position is located in their busy Canberra office for an initial 6 month contract.
Duties

Support the implementation, operation and monitoring of the reportable incidents handling function;
Assist with the management of a caseload of incidents reported
Support the development of advice to the Branch Manager
Support the education and training function for providers in identifying incidents, preventing and effectively responding
Related/connected duties as required.
Manage and resolve a caseload of complaints
Monitor incoming complaints and status to ensure high-risk complaints are escalated to be dealt with expeditiously, and escalate any delays or workflow obstacles with line managers and managers.

Requirements/Skills

regulatory experience, compliance and analytical focus, strong customer focus service and good communicator
An understanding of the NDIS Quality and Safeguarding Framework AND THE NDIS Act.
hold Australian citizenship
be willing to undergo an Australian Federal Police check
be willing and eligible to obtain a security clearance to the level applicable to the position

How to Apply
Due date: 19/08/20
Consultant: Bec
Email for questions: recruitment@karlkarecruiting.com.au

*Please apply through this portal. Any applications through email may be missed.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.

Complaints & Reportable Incident Officer

All Canberra ACT

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