The Company

This national Australian icon have forged an enviable reputation as one of the nations best construction supplies companies. With a culture that focuses on work hard and having fun this vibrant and energetic team are seeking to expand their customer service division.

The Position

This position reports directly to the Service Manager and is ultimately responsible for the scheduling of technicians to attend job sites to complete scheduled and unplanned works.

The successful candidate will also complete all client and booking administration.

You can expect to field a high volume of calls in this position - upwards of 80 + per day, managing bookings, complaints, reading and interpreting construction plans and providing detailed customer service.

Key Responsibilities

Handling high volume inbound Customer Service enquiries via phone and email.
Managing, dispatching, closing off scheduled jobs, Client Work Orders and all relevant associated administration
Ordering site Consumables and Equipment.
Support other administrative tasks.
Coordinating with various internal teams and Warehouses
Other Ad-hoc tasks as required.

Role Requirements:

Well-developed planning skills with ideally some scheduling or team planning experience.
A strong commitment to the delivery of high levels of customer service (phone and written) with a minimum of two years in a customer service position.
Excellent written and verbal communication skills
High levels of resilience with solid decision-making skills and an positive and focused mindset
Excellent attention to detail
High level commitment to teamwork
Excellent time management and organisational skills
Ability to read and intemperate construction plans is highly considered

Are you interested in roles like this?

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Construction Administration Assistant & Customer Service

Gold Coast & Hinterland QLD

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