51d ago

Virtual Hub Team: Mosman

ATHLETES FOOT

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Estimated
~ $70,000
Work type
Full Time
Contract type
Permanent
How this job matches you
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Market insights based on all Retail jobs in Sydney NSW
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$60k - $70k
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$65k
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Full job description

THE ROLE:

We have an exciting opportunity to join a new customer Experience team called "Virtual Hub" based out of a new Office in Mosman.

Your focus is to support our customers through our digital fitting service in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction.

RESPONSIBILITIES:

The main responsibilities include:

  • Be the first point of contact for customer inquiries. Giving them the best fitting experience.
  • Identifying and escalating any support requests to CX so we ensure it is resolved in a timely manner
  • Working as part of a close team to ensure our customer always comes first!
  • Identifying areas for process improvement and make recommendations to the leadership team.
  • Being adaptable (tone, language, product etc.)

WHAT WE ARE LOOKING FOR:

  • Having a ‘Make it Happen!’ attitude
  • Adaptable, flexible and able to work autonomously and unsupervised
  • Problem solving and multi-tasking is second nature to you!
  • Fit Tech experience with shoe knowledge.

If a career with The Athlete’s foot sounds like the right FIT for you, Apply Now!

Job details
Date posted
23 Jun 2020
Category
Retail
Occupation
Other
Estimated
~ $70,000
Contract type
Permanent
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident

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