We have an exciting opportunity to join a new customer Experience team called "Virtual Hub" based out of a new Office in Mosman.
Your focus is to support our customers through our digital fitting service in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction.
The main responsibilities include:
- Be the first point of contact for customer inquiries. Giving them the best fitting experience.
- Identifying and escalating any support requests to CX so we ensure it is resolved in a timely manner
- Working as part of a close team to ensure our customer always comes first!
- Identifying areas for process improvement and make recommendations to the leadership team.
- Being adaptable (tone, language, product etc.)
WHAT WE ARE LOOKING FOR:
- Having a ‘Make it Happen!’ attitude
- Adaptable, flexible and able to work autonomously and unsupervised
- Problem solving and multi-tasking is second nature to you!
- Fit Tech experience with shoe knowledge.
If a career with The Athlete’s foot sounds like the right FIT for you, Apply Now!