Training Coordinator/Customer Service Operator

InterCare multipost

InterCare Training is a Registered Training Organisation that provides nationally recognised courses and workplace training. We are currently seeking a Training Coordinator who will be responsible for coordinating the Adelaide InterCare training sites. This encompasses all aspects of Training & Operations that occurs within these specific areas & includes direct responsibility for the Trainers/Assessors within these site areas.

Key responsibilities will include:

  • Trainers - Ongoing recruitment, management & monitoring of performance, course calendar development and trainer allocation, individual training delivery progress & completion per class
  • Training Programs - Training Program feedback being reported to the General Manager
  • Training Operations - Training courses meet all requirements to ensure efficient delivery including; Trainers, Rooms, Materials, Resources & have been monitored to ensure quality training delivery
  • Student Support - Well-being of Student Support offered & actioned
  • Complaints Officer- Customer Service, complaint resolution offered and actioned
  • Outbound calling, responding to email and internet enquiries
    Answering incoming calls and enquires
    • Provide excellent customer service
    • Ensure all information provided is accurate and up to date

Education, Experience and Requirements:

  • Previous Training Experience preferred
  • RTO experience & demonstrated operational management is an advantage
  • VETtrak experience preferred
  • Valid working with Children Check
  • Police Check or willing to obtain one

We thank all candidates, however only those candidates selected will be contacted.

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InterCare multipost
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Date Posted
22 May 2019
20 Aug 2019
Location
Adelaide SA 5000
Category
Education, Training & Childcare
Occupation
Contact & Call Centre

Skills
CUSTOMER SERVICE
MANAGEMENT
WORKING WITH CHILDREN
INCOMING CALLS
OPERATIONS
OUTBOUND CALLING
RECRUITMENT
TRAINING PROGRAMS
Perks
Training

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