22d ago
22d ago

Customer Service Representative


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$40,000 - $60,000
Work type
Full Time
Contract type
How this job matches you
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Full job description
  • A fulfilling career with rotating roster offering great flexibility and work/life balance
  • Be a brand ambassador for a diverse range products across Australia
  • Join a friendly, knowledgeable and awesome team

The Opportunity:

We want to welcome you to join the Dulux team in Padstow, NSW, as a Superstar - Technical Customer Service Representative and assist our valued customers.

Do you love DIY or a professional painter that is seeking a new opportunity to share your knowledge and skills?

In this exciting position you’ll be responding to high volumes of technical queries via phone and email from a range of retail, trade and commercial customers as well as end-user consumers. Every day is different and you will learn and grow so much. Day to day you’ll be:

  • Liaising and networking with Sales Representatives and our Laboratory team to solve problems and be an everyday hero
  • Updating and help to manage our CRM with customer details
  • Identifying opportunities to improve the customer experience and make a real impact
  • Providing basic colour or technical product advice to internal and external customers
  • Handling customer complaints
  • Supporting with Live Chat channels to help customers.

Please note this full-time role operates on a rotating roster Mon-Fri with start times between 7:30am-10:30am, and Saturday (8:30am-3pm) or Sunday (10am-4:30pm) work every 2-3 weeks.

What you will bring and develop:

You’ll bring clear and professional communication skills along with a proactive, customer focused approach. As a great team player, you’ll be hardworking and flexible, and will be motivated by working in a fast-paced environment that offers career progression. Other key skills and experience include:

  • Customer service experience – face to face or over the phone
  • Knowledge of Consumer Rights and the complaints handling process
  • Confidence with computers and technology
  • Paint knowledge or a passion for the DIY industry

Our Place:

Our iconic household brands are synonymous with decoration and protection in the paint market, it is the number one choice for home owners, renovators and professional trade painters. Part of the DuluxGroup, the Dulux brand manufactures and markets products of the highest quality, which provide innovative product solutions that satisfy the needs of our customers today and into the future.

Support our iconic brands and extend your customer service career – apply today!

Job details
Date posted
30 Oct 2019
Customer Service & Call Centre
Customer Service
$40,000 - $60,000
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident