Expiring

Store Support/ Customer Service Manager

Frontline Executive Retail

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Similar jobs pay
$70k - $81k
Work type
Full Time
Contract type
Permanent
How this job matches you
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Pay guide
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Actual pay is not disclosed by the employer
Skills
CUSTOMER SERVICE
OPTICAL
PROBLEM SOLVING
Perks & benefits
BENEFITS

Full job description

Great opportunity if you at if you have been an optical store manager or cluster manager and wanting to move into a great Head office role. You will be responsible for overseeing online orders, providing assistance to all stores from customer order support to general compliance, and warehouse/inventory management, and managing staff.

KEY RESPONSIBILITIES
* Provide support and troubleshoot for escalated customer queries / complaints
* Track and ensure optimum NPS and Store Google Business score
* Ensure all compliance requirements are adhered to
* Recommend improvements for issues associated with customer orders
* Collaborate with the National Retail Manager to improve the customer experience
* Carry out your role and responsibilities with a commitment to the Compliance Policy regarding the Competition and Consumer Act

TO BE SUCCESSFUL YOU WILL HAVE

  • Working in a fast-paced environment.
  • passion for people and the retail industry
  • Proven hands-on experience within a similar/retail business
  • A keen eye for numbers and interpreting data & reports
  • Problem-solving skills that thrive in a collaborative team environment
  • Excellent communication skills - both written and verbal
  • The ability to work efficiently within a tight deadline
  • Extremely organised with record keeping and communication
  • A firm believer in both personal and product integrity

To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Jennifer Stewart on 0429293355, quoting Ref No. 173396 or otherwise please check out our website for other available positions.

Job details
Date posted
20 Sep 2021
Expiring date
20 Oct 2021
Category
Retail
Occupation
Management - Store
Similar jobs pay
$70k - $81k
Contract type
Permanent
Work type
Full Time
Job mode
Standard hours
Career level
Manager
Industry
Health Care Providers & Services
Sector
Private Business
Desired education level
Vocational or Certificates
Work Authorisation
Australian Citizen / Permanent Resident
Language
English
Company size
201 to 1000

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