28d ago

State Manager, Customer Care


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$101,000 - $239,000
Work type
Full Time
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Full job description
  • Unique leadership opportunity where you can make a difference in your community
  • Successful organisation, leading the way in Australia’s largest growing industry
  • Permanent full time position and competitive salary on offer

This is an exciting opportunity for a seasoned business leader to join our high performing WA Operation at KinCare, based in our Perth CBD office.

KinCare is one of Australia’s largest providers of in-home aged care services and we have successfully served the community for over 25 years!

The State Manager will be responsible for leading our business in WA, managing our Customer Care Function to drive business outcomes and KPI’s. You will lead four Customer Care Managers, a Clinical Team Leader and our field nurses and allied health staff.

Your Challenge:

  • Driving a customer centric culture
  • Leading your teams through ambiguity
  • Ensuring strong clinical pathways are in place

Applying your customer centric approach and effective team engagement and coaching skills, you will drive the growth of our people and our business, and ensure ongoing success through your inspiring, engaging and collaborative leadership style.


  • Work for an organisation making a difference in the community
  • Be part of a growing, successful company, leading the way in home Aged Care
  • Lead a high performing stable team where you can help your staff grow and develop
  • Work with a supportive, inspiring leader and like-minded peers
  • Personal growth and development with ongoing opportunities to have an impact
  • Professional office environment, located in the Perth CBD
  • Permanent full-time position, with competitive salary on offer

Skills and experience required:

  • Extensive people/team leadership experience with a background in health or allied health
  • Engaging, collaborative and inspiring leadership style
  • Exceptional communication, negotiation and influencing skills
  • Strong problem solver and commercially-minded
  • Strong resilience and change management skills

To apply, please click the apply button and complete the application process. We will be in touch with shortlisted applicants. Our roles are subject to a police check.

Job details
Date posted
8 Nov 2019
6 Feb 2020
Healthcare & Medical
Management & Senior Leadership (Healthcare & Medical)
$101,000 - $239,000
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident