34d ago

Sme - Mobile Core

Nokia Networks and Solutions

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Full job description

SME - Mobile Core Sydney, New South Wales, Australia New Customer Services CNS Cloud and Network Services 210000095G About Cloud & Network Services Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia's enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation. Key responsibilities: Act as the onshore face to face customer interface for Mobile Core and virtualisation technology related issues, discussions and negotiations; Support 5G Core and virtualisation project and lead problem management to improve operations efficiencies and automation initiatives. New business revenue project quotation and project management. Establish and maintain strong and productive relationships with the customer and all NOKIA operations delivery teams; Lead technology innovation for the assigned technology portfolio, driving and consolidating recommendations from NOKIA teams that offer opportunities for automation and service improvements, leveraging economies of scale where possible; Provide technical advice when required for new or existing networks solutions from a planning, design, implementation, configuration, operation, performance and optimisation perspective; Provide regular feedback and escalate risks and issues to the Digital Networks & Enterprise Manager; Assist the Service Managers and Service Assurance Managers in driving Service management best-practice and ITIL process standardization across the Domain; Assist the Digital Networks & Enterprise Manager to ensure consistent end-to-end application of the Problem Management process; Assist the Digital Networks & Enterprise Manager in identifying and planning for Problem Management process improvement projects; Assists Digital Networks & Enterprise Manager in driving cross-technology process standardization; Assist the Digital Networks & Enterprise Manager in standardization initiatives to support offshore delivery; Responsible for acting as an escalation point to expedite problem resolution across the Mobile Core Domain Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered in a timely fashion for the Mobile Core Domain Ensure quality of Known Error record and the Knowledge Database; Conduct Post Resolution Review of critical problems and support to follow up of their activities together with Digital Networks & Enterprise Manager; Build awareness of a Problem Control Process across engaged parties and act as a Problem Management Process Expert; Acts as update / patch coordinator for all Mobile Core network elements as required; Drive and review the results analysis for traffic forecasts and trends; Ensure accuracy and timeliness of network capacity analysis and expansions; Ensure all documentation of standard technical procedures is kept up-to-date and ensure compliance to these standards; Key accountabilities: Accountable for the delivery of Root Cause Analysis and problem resolution within given target duration for the Mobile Core Domain; Accountable for OLA's, SLA's and any third-party supplier agreements for the Mobile Core Domain, ensuring all are in alignment with each other and respective delivery units are capable to provide service within contracted timeframes; Accountable for lifecycle coordination and management of all problems across the Mobile Core Domain to agreed KPI's and SLA's; Skills and background: Essential Skills: Proven expertise working on native/virtual Ericsson IMS/SDM and Nokia MSS/MGW Proven expertise working on Ericsson 5G Core Proven ability to perform and analyse end to end VoIP call flow for Volte, ICS and SRVCC. Familiar with the following protocols SIP, LDAP, H248, DIAMETER, SS7 and SIGTRAN protocol suite. Familiar with Unix /Linux OS and shell scripting Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3; Strong influencing and relationship management skills; Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities; Self-driven and resourceful to achieve goals independently as well as work well in groups; Minimum 7 years of experience in technology service management position or a comparable discipline within the mobile technology space; Experience in managing vendors and suppliers, outsourcing contracts, KPI's and SLA's; Provide leadership to MSP service delivery team; Demonstrable previous experience in an international service delivery environment; Sound understanding of remote resource management skills; Ability to relate to technology and have fast adoption skills; Ability to translate customer requirement into meaningful business opportunities; Confident in relationship management, both with internal business stakeholders and vendors; Global management experience is a plus; Strong experience with IT service desk, networks, infrastructure & operations; Proven track record and experience of successful matrix management of technical teams including development, coaching, performance feedback and evaluation; Breadth and depth in telecommunications networks both from a technology and services perspective; Good to excellent command of English; Desirable Skills: Team leadership/management skills; Customer Relationship Management skills; Python Scripting Contract Management; Opportunity Management; Service Level Management; Process Development/Management; Conflict Management; Risk & Issue Management;

Job details
Date posted
16 Sep 2021
Information Technology
Similar jobs pay
$90k - $100k
Job mode
Standard/Business Hours

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