+60d ago

SME & Agri Claims

Hays Contact Centres

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Work From Home

Full job description

Your new company
Join one of Australia’s largest insurance companies dedicated to providing a first-class customer experience. Located in Melbourne, the team are now looking for customer service superstars to join them in assisting customers on a permanent position.

Your new role
Our client has an exciting opportunity for a Claims Consultant to join the SME and Agri Claims Team. This position would suit someone who thrives in a fast-paced environment and enjoys working with people. The primary purpose of this role is to manage inbound and outbound calls from our new and existing customers by providing exceptional customer service and end to end management of claims.

What you'll need to succeed

  • Excellent communications abilities
  • Experience in phone based or insurance roles is highly desired
  • Ability to provide exceptional customer service
  • Experience in contact centre roles preferable
  • Ability to work collaboratively in a team environment

To be eligible to work from home you are required to meet the below:

  • Home office with desk and chair Internet speed of 5Mbps download and 1Mbps upload
  • Live within 1 hour commute time to Melbourne

Due to the ongoing nature of these roles, you must be an Australian Citizen or Permanent Resident and all successful be required to undergo a background check.

What you'll get in return

In return you will be provided with full-time classroom training, ongoing support and development opportunities whilst working with in an inclusive team environment. Along with great staff benefits is the opportunity to work from home and the Melbourne CBD, close to public transport and cafes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2578496

Job details
Date posted
11 Nov 2021
Customer Service & Call Centre
Contact & Call Centre
Base pay
Work type
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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