33d ago

Service Desk Analyst (part-time, 12 month FTC)

Datacom

Save this job
Save job
Unlock your match score
Applying for this job will take you to the advertiser's site
Base pay
$47,000 - $52,000
Work type
Part Time
Contract type
Contract
How this job matches you
% match
Get your match score for free
Pay guide
Market insights based on all Service Desk Analyst jobs in Adelaide SA
Base pay range
$47k - $52k
Market average
$70k
$70k
Market average
$59k
$81k
Skills
ITIL
OPERATIONS
SOFTWARE ENGINEERING
WRITTEN AND VERBAL

Full job description

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests. With over 50 clients, no customer is the same, so along with your troubleshooting expertise, we have a knowledge base to support you. We pride ourselves for our ability to answer calls within time frames determined by our targets and ensure we stick to a high-level of First Call Resolution by using effective communication to deliver to our customers, as quickly as possible. You’ll be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

What you’ll bring

Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal. You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the customers they support.

This role is a great opportunity for IT students who are looking to gain relevant work experience, or a kick-start into the industry.

If this sounds like you, please apply online now!

Job details
Date posted
9 Jul 2020
Category
Information Technology
Occupation
Help Desk & IT Support
Base pay
$47,000 - $52,000
Contract type
Contract
Work type
Part Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident

You may also be interested in these jobs