26d ago

Senior Operation Engineer

Hays Infrastructure

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Above avg.
$130k - $135k
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Market insights based on all Senior Operator jobs in Sydney NSW
Above avg. range
$130k - $135k
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Full job description

Your new company
One of the Australia’s leading provider of integrated financial services. Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of the bank, from innovative product platforms for our customers to essential tools within our business. They also use technology to drive efficient and timely processing, an essential component of great customer service. They have been recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

Your new role
You will be a part of the BIApps L2 Operations team that is a critical enabler of the Group’s strategic priorities and a driver of competitive advantage. BIApps manages multiple suite of applications. The operations teams perform operational and service management-based activities to drive timely, error free processing which is an essential component of the value proposition bank offer to their customers. The team also functions as a service integrator between the various Application Service Providers, and between Infrastructure Service Providers.

What you'll need to succeed
• People management skills – managing a small team
• Demonstrated knowledge of IT Service Management and Delivery
• Demonstrated knowledge of ITIL (IT Infrastructure Library)
• 7+ years of work experience as a Technical Support Engineer in BIApps areas with hands-on experience in Tableau
• 5+ years of Operations/Support process knowledge, ticket handling, Service Management, HPI process.
• Experience in Reporting tools like Tableau, OBIEE
• Worked on Programming languages like SQL, R, bash, Python, Powershell and MS-DOS
• Hands-on experience with Windows/Linux/Mac OS environments
• Hands-on experience in Cloud technology
• Experience in Dev Ops tools like CICD, Jenkins, Bitbucket, GIT for automation and deployment
• Ability to diagnose and troubleshoot basic technical issues

What you'll get in return
Contributing to a new service, product, business, system or process. Helping to resolve inherited business challenges, improving customer service measures (ICSM or External Customer Surveys). Managing financial, customer and reputation risks or risk processing/reporting. Mentoring and developing others, handling difficult customer situations. Representing the organisation externally through direct customer contacts or vendor management

As a Senior Operations Engineer, you will receive a competitive salary and will become a part of a dynamic, fast paced company at their Redfern office.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2553074

Job details
Date posted
23 Sep 2021
Science, Technology & Environment
Compliance, Risk & Fraud
Above avg.
$130k - $135k
Work type
Job mode
Standard hours
Career level
Experienced Non-Manager
Work Authorisation
Australian Citizen / Permanent Resident

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