16d ago

Senior Manager/Director Financial Services Risk Management: Complaints, Internal and External Dispute Resolution


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~ $168,000
Work type
Full Time
Contract type
How this job matches you
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Market insights based on all Managing Director jobs in Sydney NSW
Estimated range
$150k - $168k
Market average
Market average

Full job description

The Covid-19 pandemic is creatingseismic challenges around the world. Our purpose, to build a better workingworld, has never been more important. At EY, you’ll have the chance to build a career asunique as you are, with the global scale, support, inclusive culture andtechnology to become the best version of you. And we’re counting on your uniquevoice and perspective to help EY become even better, too. Join us and build anexceptional experience for yourself, and a better working world for all.

The opportunity

We are looking for highenergy, professional Senior Managers andDirectors to play a pivotal role in our Conduct and Regulatory Compliance team withinthe Financial Services Risk Management practice, to be based in our Melbourne and/orSydney office. These opportunities areoffered on a flexible full time or part time basis.

Your key responsibilities

Lead a portfolio of clients across the conduct andcompliance agenda, with a focus on complaints and complaints management,leveraging EY’s global network of financial services sector and risk consultingprofessionals. We’ll give you theplatform to professionally flourish as you embrace the value of a diverseworkplace and our collective capability that we believe sets us apart.

Identify and generate potential business opportunities, ensuring all engagements are planned and delivered within budget and on timeLead proposals and create tailored offerings, whilst delivering engagements in line with our values and commitment to qualityEstablish, maintain and strengthen internal and external relationships and build trusted relationships with senior financial services executive, their regulators and advisersDraw on your knowledge and experience to create practical and innovative insights for clients, contributing to EY thought leadershipDevelop people through effectively supervising, coaching, mentoring, and leading people initiatives to empower high performing teams

Skills and attributes for success

Relevant complaints management experience, including internal and external dispute resolutionKnowledge and experience of Risk ConsultingUniversity Bachelor’s8+ years financial services or professional services experiencesExperience managing talented professionalsA methodical problem solver with a pragmatic outlook and demonstrable commercial acumenStrong communication skills, both written and verbal Strong emotional intelligence

Ideally, you will also have

  • Relevant recent Big 4experience in winning and leading projects with recognised financial servicesorganisations

  • Employment experiencewithin the financial services sector

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded foryour performance. In addition, our comprehensive Total Rewards package can be tailored to your individual needs,to give you the freedom to manage your role in a way that’s right for you. Thisincludes;

  • Success as defined by you: We’ll provide thetools and flexibility, so you can make a meaningful impact, your way.

  • Continuouslearning: personalisedcareerdevelopment including coachingand support to help you build your career and access to formal learning soyou’ll develop the mindset and skills you’ll need to thrive in the future.
  • Diverse and inclusive culture: You’ll be embracedfor who you are and empowered to use your voice to help others find theirs.

About EY

EY is committed to removing barriers andimproving the employment prospects of people with disability. If you requireany adjustments to the recruitment process in order to equitably participate,we encourage you to advise us at the time of application via [email protected] or phone +61 38650 7788.

We understand the importance of socialdistancing at this time so our recruitment and onboarding process will bemanaged virtually so we can continue to prioritise the safety and wellbeing ofEY people, clients, guests and the broader public.

Theexceptional EY experience. It’s yours to build.

Apply now.

Thepreferred applicant will be subject to employment screening by EY or by theirexternal third-party provider.

©2020 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved underProfessional Standards Legislation.

Submission for the position: Senior Manager/Director Financial Services Risk Management: Complaints, Internal and External Dispute Resolution - (Job Number: SYD00445)

Job details
Date posted
3 Sep 2020
Banking, Superannuation & Finance
~ $168,000
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Career level
Senior (Experienced Non-Manager)
Work Authorisation
Australian Citizen/Permanent Resident

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