Retention Officer

Veritas Recruitment

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Above avg.
$65k - $70k
Work type
Full Time
Contract type
Pay description
"Super + Commission"
How this job matches you
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Pay guide
Market insights based on all Retention Officer jobs in Sydney NSW
Above avg. range
$65k - $70k
Market average
Market average
This job pays above average
Perks & benefits
Work From Home

Full job description

The Company

Prestigious brand with a reputation for providing luxurious products to the market, require the expertise of an experienced Customer Service Representative to work within their Retention team.

The Position

  • Identifying opportunities to help retain customers by understanding their needs and adding value to the relationship.
  • Providing excellence in service delivery, which will entice customers to finance with this company.
  • Successfully providing finance and insurance quotes to existing or new customers, whilst building and maintaining effective relationships.
  • Meeting and exceeding agreed targets and objectives.
  • Providing support to the Sales Team and the Operations Team in the areas of Customer Retention, Dealership liaison and Customer Service.
  • Representing the company professionally and with integrity at all times.
  • Work with the National Sales Manager and other department to support ongoing initiatives and campaigns.

The Candidate

  • Experienced telephone sales in a team environment including a demonstrated ability to identify and develop alternative solutions to problems.
  • Use of effective sales techniques, tools and processes.
  • Ability to deliver customer focused solutions in an impactful way coupled with experience of managing customer demands and expectations.
  • Application of negotiation skills and tools both individually and within a team.
  • Intermediate level of proficiency required with Microsoft suite of products especially excel.

The Benefits

  • Based in beautiful offices with modern facilities within the Bankstown region
  • Free parking onsite, subsidised onsite café, work from home options
  • Paying up to $70k + Super + Commission
  • Collaborative, fun and friendly team

To apply online please click on the appropriate link and send your CV in WORD format. Alternatively, for a confidential discussion please contact Margaret Ters on +61 2 9891 7416.

Job details
Date posted
21 Sep 2021
Expiring date
21 Oct 2021
Customer Service & Call Centre
Customer Service
Above avg.
$65k - $70k
Contract type
Work type
Full Time
Job mode
Standard hours
Financial Services
Private Business
Work Authorisation
Australian Citizen / Permanent Resident

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