Regional Manager - Social & Clinical Services

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Work type
Full Time
Contract type
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"$97,311.76 - $101,453.80"
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Full job description

CentacareCQ has an opportunity for a full-time Regional Manager – Social & Clinical Services to join their dedicated Clinical & Social Services Team, based in Rockhampton.

A key leadership role, the Regional Manager – Social and Clinical Services is responsible for the effective delivery of all social and clinical services throughout the Central Queensland Region. This region includes services provided in Rockhampton, Yeppoon, Gladstone, Blackwater, Emerald, Longreach and outreach to surrounding areas.

The primary objective of this role will be to establish partnerships across the region and identify new opportunities for further business development. A key aspect of this role will be to ensure services offered by CentacareCQ meet the needs of local communities.

The Regional Manager will be accountable for the achievement of set Key Performance Indicators (KPI) and budget targets for each Social and Clinical service across the region and will work with the Service Coordinators and all staff to ensure services are provided in accordance with the Quality Management System, quality standards (Human Service Quality Framework) and program guidelines.

A key expectation for this role will be the creation and maintenance of a culture within the region that aligns to the Mission and Values of CentacareCQ.

A wide range of services are provided by the Clinical and Social Services within the region. These include:
• Counselling
• Psychology
• Mediation
• Family Support Services
• Domestic Violence services
• Family Intervention Services
• Youth Support Services
• Allied Health Services
• Nursing Services

Duties of the role include:

Mission, Vision and Values

  • Support a positive culture within the organisation in line with CentacareCQmission, vision and values;
  • Participate actively in formation activities.

Policy, Planning and Communication

  • Ensure activities undertaken within the region support the strategic commitment and strategies outlined in the CentacareCQ Strategic plan;
  • Ensure the activities of each Social & Clinical Services business unit within the region are aligned towards the achievement of the KPI indicators and ensure regular reports are provided to the General Manager - Health & Wellbeing Services outlining how the business units are performing against the KPI;
  • Create and support a culture of "Selling/Promoting" CentacareCQ services across the region to support the expansion of services and the achievement of KPI.

Financial and Resource Management and Control

  • Undertake the development of the operating budget for each business unit within the region as part of the CentacareCQAnnual Budget Cycle;
  • Regularly (monthly) monitor and review financial performance against approved annual budget and provide feedback on variations as requested;
  • Ensure adequate controls are in place to ensure the principles of stewardship are applied to all purchasing decisions made by service delivery staff;
  • Identify opportunities for improving the financial performance and sustainability of each business through growth in revenue and/or reduction in expenditure.

Business development and Day-to-day Operation

  • Ensure services are delivered across the region in accordance with organisation policies and procedures. Also ensure all services are provided in a manner that ensures the safety of both CentacareCQstaff and clients;
  • Undertake sufficient planning and execution to ensure all contractual requirements within the region for service delivery are meet within budget guidelines;
  • Identify, develop and implement business development opportunities, particularly those geared to meet local needs or contribute towards the fulfilment of CentacareCQ's Mission;
  • Ensure all client complaints and worker related incidents are investigated and resolved within the required timeframes and documented through the Riskman system.

Staff Leadership and Development

  • Ensure all Social & Clinical Services staff within the region know what is expected and required of them and what their roles entail. Ensure regular feedback is provided to all staff and minimum standards of documented line management records are maintained;
  • Ensure all Social & Clinical Services Staff within the region are provided with training and development opportunities through the professional development plan, and ensure minimum qualification and competencies levels are maintained and documented for each role;
  • Ensure feedback and performance management are undertaken within the team as required and complies with CentacareCQpolicies and procedures and include the completion of appropriate documentation;
  • Ensure all appointments and promotions are carried out inline with the policies and procedures of CentacareCQensuring "Equal Opportunity" principles are applied and the most appropriate applicant is appointed.

Governance and Legal Matters

  • Ensure each employee has a workplace that is free from bullying, harassment, discrimination and sexual harassment;
  • Ensure the risk management framework is applied across all business units within the region and risk assessments are completed, documented and stored as required by CentacareCQ's policies and procedures;
  • Ensure all workplace health and safety requirements are meet within the region at all times and ensure documentation (incidents) are recorded in Riskman whenever an incident occurs or reasonably could have occurred;
  • Ensure the Regional Manager – Clinical & Social Services Central Region and other relevant managers are kept advised accurately and in a timely manner on all performance, risk, human resource, service delivery and other key organisational matters.

Internal and External Relationships

  • Participate in and represent CentacareCQat community activities and networking opportunities to build awareness of CentacareCQ services;
  • Ensure CentacareCQis recognised as a reputable and credible provider of services through a practice of good service delivery, a safe working environment and being responsive to consumer feedback;
  • Maintain effective relationships with key internal stakeholders including managers of organisational functions, the Regional Manager Central - Clinical and Social Services, The General Manager - Health and Wellbeing Services and the Director;
  • Actively participate in and encourage the participation of all team members in organisational events and activities.

Please note: The successful candidate will be required to participate in an Australian Federal Police check and a Working with children check, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

To view further details and to submit an application, please click “apply now”.

Job details
Date posted
6 Dec 2019
26 Dec 2019
Healthcare & Medical
Psychology & Counselling
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident