24d ago

Patient Experience Officer - Emergency Department - Level 5 - Wagga Wagga

NSW Health

Save this job
Save job
Unlock your match score
Applying for this job will take you to the advertiser's site
Similar jobs pay
$60k - $70k
Work type
Part Time
Contract type
How this job matches you
% match
Get your match score for free
Pay guide
Market insights based on all Experience Officer jobs in Regional NSW
Similar jobs pay range
$60k - $70k
Market average
Market average
Actual pay is not disclosed by the employer

Full job description

Employment Type: Full Time or Part Time Temporary until June 2021
Position Classification: Administration Officer Level 5
Remuneration: $66,754.13 - $68,344.01 per annum, or pro rata
Hours Per Week: Various up to 38
Requisition ID: REQ169455
Applications Close: 2 July 2020
Aboriginal Targeted Position

Great job. Great communities. Great lifestyle.

Where you will be working

Wagga Wagga Base Hospital (WWBH) is one of the busiest rural hospitals in NSW with over 300 beds, 40,000 emergency presentations, 1,100 births and approximately 11,000 operations annually.

A significant three stage re-build of WWBH is well underway, with the third and final stage of the redevelopment, a six-storey Ambulatory Care Building, commencing in 2018. Construction is due to be completed late 2020 with operational commissioning in 2021.

Stages 1 and 2 completed in 2017, delivered a new 50-bed Mental Health Building and a 7-storey Acute Services Building. Wagga Wagga Base Hospital includes an emergency department, operating theatres, women€™s and children€™s inpatient unit, intensive care and high dependency unit, angiography suites, additional inpatient beds and a rooftop helipad. Specialties include cardiovascular, gastroenterology, renal medicine, obstetrics, orthopaedics, psychiatry and paediatrics.

In total, the NSW Government is investing $431 million in the development of Wagga Wagga Health Service. It represents one of the largest health redevelopment in the state. Further information about the WWHS Redevelopment is available here > http://www.wwhsredev.health.nsw.gov.au/

To learn more about life in Wagga Wagga please visit: https://visitwagga.com/

What you will be doing

The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department.

Oversee the coordination of patient and carer communication in the emergency department waiting room.

Please refer to the Position Description for the essential requirements and full selection criteria. Your application must include a current resume and address all selection criteria.

Additional Information

  • This position has been designated as a targeted role. Preference will be given to persons of Aboriginal or Torres Strait Islander descent.

  • Please note that to apply for this position you must be an Australian Citizen or Permanent Resident of Australia, or be able to independently and legally live and work in Australia by way of your own Temporary Visa. For visa information, please see www.immi.gov.au

Find out more about applying for this position. For role related queries or questions contact Rebecca Bush on [email protected]

MLHD is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.

Job details
Date posted
9 Jul 2021
Healthcare & Medical
Hospital Administration & Patient Services
Similar jobs pay
$60k - $70k
Contract type
Work type
Part Time
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

You may also be interested in these jobs