+60d ago

Partner Onboarding Associate


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~ $70,000
Work type
Full Time
Contract type
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Full job description

Want to work for a fast-paced, venture-backed startup company? We’re the company behind Fresha.com, the world’s leading marketplace for the beauty, wellness, and fitness industries. Our marketplace has consistently been ranked as the world’s top beauty booking platform for over 3 years in a row. We’re looking to supercharge our growth with an energetic, dynamic Onboarding Specialist to support partners joining our payment processing and online booking services.

We are an ambitious, innovative and rapidly-expanding global startup headquartered in London, UK with teams across Europe, USA, Australia, Canada, New Zealand, Ireland and Dubai. Our high-traffic booking platform has quickly become a game-changing industry leader, with users in over 120 countries. Our customers transact millions of appointment bookings monthly, with thousands of active users at any time. We’re backed by top-tier international investors to drive further conversions of partners and consumers onto our booking platform.


What will you do:

  • Software setup and configuration of payment card terminal devices
  • Support delivery process for packaging and posting hardware, coordinating with couriers
  • Coordinate hardware returns and replacements for our partners
  • Receiving and maintaining payment device hardware stock
  • Assist with data entry, cleaning and documentation for merchant online profile quality
  • Build and optimi`e business partner profile listings on the Fresha marketplace
  • Ensuring that merchants’ photos, descriptions, service menus, addresses, descriptions, and all other content is adequately conveyed on the market
  • Assist onboarding processes, train new and existing partners on the software and platform, liaise with other team members to ensure issues with marketplace content are identified, documented, communicated, and that appropriate actions are taken to drive quality further
  • Provide continuous quality assurance on the marketplace to ensure the marketplace looks good at all times

Essential skills:

  • Basic data skill set - comfortable with using excel
  • Demonstrate strong attention to detail
  • Self motivated to work on own initiative
  • Good communication skills
  • Organised and structured, high attention to detail
  • Excellent written and verbal English skills
  • Quick learner - able to pick up product and feel comfortable navigating around


We offer a competitive salary and an opportunity to be part of our rapidly expanding technology startup

Working with a passionate, young and dynamic Global team in a fun work environment

Exceptional workspace in modern shared office

Steady, full-time employment with monthly salary

Job details
Date posted
13 Sep 2020
Sales Representatives/Consultants
~ $70,000
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident

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