The Global Logistics Services team within Global Mile is responsible for executing the timely movement of freight from global manufacturing hubs cross-border into Amazon's international marketplaces for Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Leveraging the capabilities of world-class logistics providers and internal Amazon supply chain solutions, Global Logistics Services increases selection and lowers cost for our customers.
We are looking for a talented Business Analyst who will deliver research to drive insights and prioritization.International Logistics Operations Specialist, Global Mile Australia will be responsible for the performance of cross-border Carrier related transactions to Australia. The Specialist will facilitate the flow of information between different stakeholders (Carriers/Hubs/Warehouses/Amazon Stakeholders) and proactively resolves any potential issues that impacts customer/vendor/seller experience and delivery performance by conducting problem analysis, researching & querying internal tools, making prompt judgement and through an effective communication with the stakeholders.
Responsibilities include, but are not limited to:
. Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources. Escalate to Amazon internal stakeholders as necessary.
. Identify any trend that are impacting or potentially impacts Customer/Seller Experience, deep dive and drive improvements in partnership with Global Mile, Amazon Australia and Carriers.
. Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause.
. Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence
. Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement.
. Bachelor's degree
. 1+ years of supply chain, operations, logistics or inventory management
. Relevant work experience in a role requiring application of analytic skills in a business analyst, data analyst or statistical analyst role
. Experience with MS Excel & SQL experience
. Experience developing mechanisms and measuring key operational metrics
. Advanced technical or business degree (MS or MBA)
. PMP/Six sigma certification
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