+60d ago

Insurance Consultant - Service & Sales

Hays Contact Centres


Base pay $65k - $70k
Permanent Standard business hours
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Full job description

Your new company
This is a huge global insurer founded in the 19th century who offer hundreds of products and operate in over 180 countries around the world. Through their superior underwriting, fantastic service provision and care taken to look after their clients and customers - they have grown exponentially and have fantastic brand recognition in the market. In their Sydney Head Office, you will be joining a small, close-knit office who focus predominantly on travel insurance. Looking to create a brand-new team for this area, it is a fantastic opportunity to get back into or start a career in insurance.

Your new role
Your new role will be to start in a brand new team of five in a phone-based service role. Here you will be the first point of contact for all enquiries from customers and also agents, clients and other key stakeholders. Key responsibilities include:

  • Assisting with travel insurance enquiries and delivering fantastic customer service
  • Up-selling and cross-selling products/services by means of creating a great customer service experience
  • Handling high-volumes of calls in a fast-paced environment
  • Sharing knowledge and expertise on products and services
  • Meeting compliance and exceeding targets and KPI's

What you'll need to succeed

  • Ideally you would come from an insurance, financial services, travel or contact centre background
  • You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
  • You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
  • PR or Citizenship as this is a permanent full-time position
  • Ability to commit to a rotating roster across seven days, with opening hours between 0800-2100

What you'll get in return

  • Permanent role with fantastic base salary, opportunity for increased income by earing penalty rates (including time and a half and double time) for weekend and evening shifts
  • Be part of a brand new team from the very beginning, have hands-on experience creating and developing the culture and going through training together
  • CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
  • Lots of additional perks, including fantastic discounts off insurance and other products
  • Great opportunity to learn and grow in a huge billion dollar insurance company

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

LHS 297508 #2609212


Skills
CONTACT CENTRE
WRITTEN AND VERBAL

Perks & benefits
Training
Pay comparison
Market average based on all Insurance Consultant jobs in Sydney NSW
Base pay range
$65k - $70k
Market average
$87k
$87k
Market average
$60k
$100k

Job details
Date posted
8 Feb 2022
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Base pay
$65k - $70k
Work type
Permanent
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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