Your new company
Hays is proud to partner a market leading health fund organisation who are in the search for new Inbound Member Specialist Consultants. They are seeking passionate and engaging individuals to join their team on a full time permanent basis to onboard of all new health fund members, whilst also providing excellent service to pre-existing members.
Your new role
Your purpose in this role is to provide new and existing members with support and guidance in understanding the value of the service our client has to offer. With a strong customer service ethos, you will be connecting with the current member base in order to discover and recommend the best options for their needs. You will work Mon-Fri, normal business hours and have a hybrid office/WFH system.
- Answering all new and existing member enquiries through inbound telephone and email
- Relationship building and retention, insuring that customer satisfaction and loyalty are your highest priority
- Actively listening to customers to establish the most suitable level of health cover for them and then helping them to understand the benefits by selling in the best option for them
- Objection handling and conflict resolution
- Create value for new and existing members by putting them at the heart of you work and delivering exceptional customer service experiences
- Work to KPIs around conversion and retention rates
What you'll need to succeed
- Experience in a phone based customer service, retail or hospitality role
- Excellent written and verbal communication skills
- Sound-problem solving ability with ability to handle complaints and objections
- Proven ability to work under pressure and offer time-sensitive solutions
- Passionate and hardworking person who works best in a supportive, team environment
What you'll get in return
- Opportunity to work for a well known company with a great reputation in their market
- Great training and office culture
- Hybrid CBD/WFH location
- Long term career opportunities
- Competitive salary and no weekend work
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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