21d ago

Inbound Customer Service | Woolworths Online | Mascot

Citrus Group

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Base pay
$28 - $45/hr
Work type
Full Time
Contract type
Pay description
"Penalty Rates"
How this job matches you
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Base pay range
$28 - $45/hr
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$19 - $33/hr
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Full job description

The Woolworths Group was founded over 97 years ago and is an Iconic Australian Brand synonymous with exceptional customer service. Due to the expansion of our Contact Centre we have a number of exciting opportunities on offer than a blended working environment once training is completed. 
These roles are more than just standard inbound customer service in that they require a level of lateral thinking and proactive behavior. Your ability to multitask will be vital as you will be responding to both phone, email and web chat enquiries. You will also take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling the customer experience.
To be successful in the position, you will need to possess:

  • Strong negotiation skills
  • Excellent Problem Solving abilities
  • A positive and resilient outlook
  • The ability to think quickly
  • Excellent verbal and written communication skills
  • Experience in a customer service position 
  • Minimum Internet speed of 50mps + upload / download

If you are seeking to be part of a team where true customer service values matter then these roles offers that, in addition to being part of a positive team where open communication and your contribution are encouraged.
Offering an immediate start, these roles offer an excellent hourly rate, supportive and dynamic management team, ongoing training and coaching, but most importantly the opportunity to be part of a truly customer focused centre.

You must be able to a rotating roster Monday to Sunday. You must also hold FULL WORKING RIGHTS. Visa Holders must have a minimum of 8 months remaining on working rights in Sydney

This role offers blended work from home / Office - you MUST be able to complete training in the office environment. 

Equal Employment Opportunity
Equal Employment
Opportunity (EEO)
Citrus Group supports the following Equal Employment Opportunity programs:
Cultural Diversity Cultural Diversity
Diversity Diversity
Grad programs Grad programs
Job details
Date posted
5 Jan 2022
Customer Service & Call Centre
Customer Service
Base pay
$28 - $45/hr
Contract type
Work type
Full Time
Job mode
Standard/Business Hours

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