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Helpdesk Engineer - Level 2

Wood Recruitment
$50,000 - $65,000 Annual salary

Our client has been pioneering Managed IT Services in Canning Vale for 20 years. A well established and operated business, they are looking for experienced Help Desk / Systems Engineers. One a remote support specialist and the other to work out onsite and assist with projects.

What you’ll be doing:

  • Support of local and regional IT products and technologies
  • Regular reporting to the appropriate manager required
  • Support current and future requirements for IT architectures
  • Ability to provide face-to-face, telephone or remote support
  • Experience with PSA, RMM tools – Connectwise & Solarwind RMM
  • Documenting procedures and site details
  • Troubleshooting problems logically and efficiently
  • Reviewing errors, logs and alerts to try and identify potential problems before they occur

What you’ll need:

  • To be successful in this role you must have:
  • Good understanding of multiple dimensions of technology
  • Experience not necessary but will be an advantage
  • Must be customer service focused
  • Sound knowledge of Windows Server technologies, Active Directory etc
  • Sound knowledge of Windows 7, 8 & 10
  • Good understanding of Office 365 technologies
  • Excellent presentation and communication skills.
  • Be a lateral thinker, self-manage, good troubleshooting skills
  • Must have a valid driver’s license and own vehicle

What’s in it for you:

  • Permanent full-time position
  • Immediate start
  • Great work life balance
  • Industry best tool stack
  • Friendly and supportive team
  • Fantastic client base and central location
  • Low stress but productive culture

How to apply:

To complete your application for this position please click on the "APPLY" button below. Online applications are preferred however for a confidential enquiry please call 08 9221 8122.

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Date Posted
20 Aug 2019
12 Nov 2019
Location
Fremantle WA 6160
Occupation
Help Desk & IT Support

Work Mode
Standard/Business Hours
Work Authorisation
Australian Citizen, Permanent Resident
Skills
CUSTOMER SERVICE
ACTIVE DIRECTORY
WINDOWS SERVER
DOCUMENTING
HELP DESK
HELPDESK
WINDOWS 7
Perks
Telephone

This job is
on an external site.
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