GUEST RELATIONS MANAGER
FULL TIME - CROWN SYDNEY
Ranked among the top 20 most valuable brands in Australia, Crown Resorts is already one of Australia€™s most iconic tourist destinations and an employer of choice. Crown wholly owns and operates two of Australia€™s leading integrated resorts - Crown Melbourne and Crown Perth with our Crown Sydney resort set to open in 2021. Setting a new benchmark in curated experience and luxury sophistication, Crown Sydney is set to become Sydney€™s most sought after luxury destination for locals and international travellers alike, promising its guests an experience above all else.
We currently have an exciting opportunity for a Guest Relations Manager as part of the new Crown Towers Sydney. This role will oversee the operation of Crown Towers Sydney VIP guests and the Villas to ensure that every detail is attended to and that each guest is given the highest level of customer service from the team. A main priority will be to ensure that a luxury level of service is implemented with the pre-opening team and carried through opening and beyond.
The Guest Relations Manager will be heavily involved with training and coaching the team with a strong focus on personalised and detailed service. They will have a strong presence in the Hotel where they will meet and greet VIP and Villa guests upon arrival. They will have the confidence and ability to build strong relationships with inner departments in order to provide a seamless experience for our guests.
What you need:
€¢ Extensive experience in hotel operations in a management role
€¢ Experience in personalised customer service
€¢ A strong attention to detail and a passion for delivering a high level of customer service
€¢ Demonstrated experience leading, coaching and performance management of a team
€¢ Confidence with liaising and interacting with VIP guests
€¢ Strong product knowledge of Crown€™s Hotels
€¢ Knowledge of a hotel property management system, preferably Opera
Applications close midnight, Friday 10th July 2020
We anticipate this position to commence in November, 2020
What we offer you:
We offer you the opportunity to work within a large and talented team within a superior and vibrant brand. If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume and cover letter by logging into Crown Careers.
As part of Crown€™s workplace inclusion and diversity strategy, we strongly encourage applications across all cultural backgrounds, genders and abilities.