To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all guests at Ningaloo Reef Resort, with the key aim of retaining and attracting new customers
Deliver excellent customer service, at all times.
Assist in keeping the hotel reception area clean and tidy, at all times.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy.
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Report any maintenance issues immediately to Maintenance Supervisor and Resort Management, including all furniture, fittings and equipment.
Provide reports, as required, for HK & Resort Management.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
Maintain personal knowledge by completing in-house training and workbooks.
Performance and development reviews.
Feedback discussions with FO Supervisor
Customer Service experience essential.
Experience in RMS or Newbook preferred.
Previous Reception/Front Office experience essential.
Welcoming and courteous demeanor.
High computer literacy.
Customer service oriented
Highly organized with an attention to detail.
Can work autonomously and under direction
To maintain and clean the accommodation and facilities of Ningaloo Reef Resort at the direction of the Housekeeping Supervisor and Resort Management.
Check that rooms have been vacated before cleaning.
Make beds daily and change bed linen.
Vacuum carpets, floors and upholstery.
Clean bathrooms and supply with fresh towels and toiletries.
Check and restock tea, coffee, sugar, milk and mini bar supplies.
Make sure that televisions, radios, lights and air conditioning equipment are working.
Report to the Housekeeping supervisor when articles are left behind by guests, if there is damage to rooms or if any items appear to have been stolen.
Clean, dust and polish furniture and fittings.
Sweep, mop, scrub and polish floors, shampoo carpets and rugs.
Clean walls and windows.
Clean and disinfect laundry, kitchen, toilet and bathroom fixtures and floors.
Empty and clean waste containers.
Previous HK or commercial cleaning experience preferred.
Efficient and quick
Attention to detail and cleanliness.
Team player but can also work autonomously