3d ago

Digital Contact Centre Manager

Hays Contact Centres

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$71,000 - $100,000
Work type
Full Time
Contract type
How this job matches you
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Perks & benefits

Full job description
  • Globally recognised brand
  • Build your own Customer Service team
  • Mon-Fri. North Sydney location

Build your own CS team with this global Telecoms leader. No Call Centre - all digital i.e. web-chat etc.

Your new company
A globally recognised brand, a leader in their market. Their values include the encouragement of collaboration, generosity, delivering excellence, passion and empathy. With the focus being on external customers, and internal employees. With various tools and support you will be set up for success with the organisation.

Your new role
As the customer Service Lead with the purpose of building a new digital Customer Service function for a new innovative product. You will be responsible for early stage planning and creating the Service strategy prior to building your team which will include the recruitment and training of new staff. You will embed and run KPI's, provide coaching and mentoring in order to set them up for success. You will work across various digital platforms including web-chat, this is not a call taking contact centre.

What you'll need to succeed
You will be an experienced leader within Customer Service, particularly with the use of digital platforms such as live chat. You will be a passionate leader with the ability to empower and motivate teams, you will be technically able and an expert in the delivery of customer service. As this is a new product and you will be building a new team, adaptability and transparency are important attributes for this role. You will have experience in building a team within a similar environment and an enthusiasm for the role on offer.

What you'll get in return
You will work for a global brand with extensive tools and support available to you. You will have full control of the recruitment of the team reporting into you and the delivery of your team. You will be involved in the launch of a new and exciting product and see your team flourish on this journey with recognition for your leadership. You will work as a permanent employee, Monday to Friday.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sophie on 0280626178 or email [email protected] now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508

Job details
Date posted
3 Dec 2019
7 Jan 2020
Customer Service & Call Centre
Management & Supervisory (Customer Service & Call Centre)
$71,000 - $100,000
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident