AO4 Senior Housing Officer

Senior Housing Officer | Queensland Government Immediate Start | Cairns | Temporary Contract until 31 December

Your new company
Hays is partnering with the Queensland Government to recruit an experienced AO4 Senior Housing Officer for an immediate start. This temporary opportunity is available until 31 December 2026, with the possibility of extension subject to operational requirements. You will join a frontline service focused on delivering housing assistance and positive outcomes for individuals and families across the Cairns community.
Your new role
Working within a busy Housing Service, you will provide senior operational support while supervising Housing Officers and managing complex housing matters.Your responsibilities will include:

• Assessing and approving high and very high-need social housing applications and transfers
• Quality assuring housing application assessments and supporting consistent decision-making
• Supervising Housing Officers, including workload management, performance monitoring and operational support
• Managing complex customer matters, complaints and escalations
• Building effective relationships with internal and external stakeholders to improve customer outcomes
• Representing the department in appeals and tribunal matters where required
• Conducting property inspections and providing advice on property condition and maintenance requirements
• Contributing to property portfolio planning and renewal activities
• Undertaking regular field work, including visiting customers in their homes
• Maintaining a strong focus on workplace health and safety and appropriate risk management

What you'll need to succeed
To be successful in this role, you will be a confident and experienced professional who can balance customer service, leadership and operational requirements within a complex frontline environment.You will ideally demonstrate:

• Experience in housing, community services, government or a similar frontline service delivery environment
• Previous experience supervising, mentoring or providing day-to-day leadership to a team
• The ability to manage complex and sometimes challenging customer situations professionally
• Strong stakeholder engagement, negotiation and complaint resolution skills
• Sound judgement and confidence managing competing priorities, sensitive matters and risk
• Strong written and verbal communication skills
• A professional, ethical and culturally sensitive approach
• The ability and willingness to undertake regular field-based work
• A current Class C driver's licence

What you'll get in return
This is an excellent opportunity to secure a long-term temporary Queensland Government contract through to 31 December 2026, with the possibility of extension.
You will join an experienced frontline team and have the opportunity to make a genuine difference within the Cairns community while building further experience across housing services, team leadership and government service delivery.
What you need to do now
If you're interested in this role, click Apply Now to submit your application, or send your up-to-date CV directly to [email protected]
For a confidential discussion about the opportunity, please contact Hays in Cairns.#3026211