Senior Therapeutic Case Manager: Housing and Community Connections
- Provide intensive therapeutic case management and recovery-oriented support.
- Collaborate with participants and various stakeholders to develop support plans.
- Mentor colleagues and contribute to service quality initiatives.
About the Role
As the Senior Therapeutic Case Manager - Housing and Community Connections, you will play a critical role in supporting individuals experiencing complex challenges including homelessness, mental health concerns, psychosocial disability, trauma, substance use, and housing instability. Working across the Tenancy Assistance Program (TAP) and Common Ground, you will deliver intensive therapeutic case management and recovery-oriented support to help participants achieve sustainable housing outcomes and improved wellbeing.
You will work collaboratively with participants, housing providers, government agencies, health services, and community organisations to develop person-centred support plans, coordinate complex care responses, and strengthen community participation and social inclusion. This position also provides practice leadership, mentoring, and specialist guidance to colleagues, contributing to service quality and continuous improvement initiatives.
About you
You are a compassionate, resilient, and highly skilled practitioner with experience supporting people facing complex and intersecting social challenges. You are passionate about recovery-oriented and trauma-informed practice and can build strong relationships with participants, stakeholders, and multidisciplinary teams.
You thrive in a dynamic environment, can confidently manage complex cases and competing priorities, and have excellent communication, advocacy, and problem-solving skills. You are committed to delivering person-centred outcomes and supporting individuals to achieve stability, independence, and a sense of belonging within their community.
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