Customer Service Representative
- Manage customer enquiries, order processing, complaints, returns, credits, shipments and account or pricing issues.
- Coordinate with internal teams, customers and third-party logistics providers, and support consignment reconciliation and month-end activities.
- Bring customer service experience in a sales environment, strong phone communication, attention to detail, prioritisation skills and intermediate Microsoft Office capability.
Customer Service Representative – Medical Devices
Benefits
- Contract from current day to 30 June 2027
- Located in Macquarie Park 2113
- Global medical device organisation
- Supportive and collaborative team environment
About the company
Our client is part of a global leader in the medical device industry, offering an innovative, collaborative and customer-focused working environment.
About the opportunity
An opportunity is available for an experienced Customer Service Representative to join an established team in Macquarie Park. This front-office role will manage customer enquiries, order processing and work closely with internal teams to ensure products and services are delivered efficiently.
Duties
- Manage inbound customer enquiries, orders and complaints
- Process urgent, capital and clinical orders
- Coordinate product returns, credits and shipments
- Manage customer accounts and pricing discrepancies
- Liaise with internal teams, customers and 3PL providers
- Support consignment reconciliation and month-end activities
- Manage the customer service inbox and reporting
Skills and Experience
- Previous customer service experience within a sales environment
- Strong phone-based customer service and communication skills
- Intermediate Excel and Microsoft Office skills
- ERP and CRM system experience; SAP highly regarded
- Strong attention to detail and ability to prioritise workload
Culture
Join a collaborative and customer-focused team within a global healthcare organisation passionate about delivering quality products and services that support better patient outcomes.
How to Apply
Click apply or contact Jane Nichols on 02 8877 8714 for a confidential discussion.
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Skills
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