Practice Manager

Practice Manager

Care Medical Practice

Position Details

Business: Care Medical Practice Pty Ltd

Location: Bassendean, Western Australia – primarily onsite

Reports to: Director, Care Medical Practice

Employment: Full-time; terms and remuneration to be agreed

Direct Reports: Reception and administrative staff

Position Overview

• The Practice Manager will lead the establishment and day-to-day operation of a new independent general practice in Bassendean.

• The role is responsible for building efficient systems, supporting recruitment and onboarding, managing staff and practice operations, overseeing billing and administration, coordinating accreditation and compliance, and supporting the financial sustainability and growth of the practice.

• Clinical decisions, clinical supervision and professional protocols remain the responsibility of appropriately qualified practitioners.

Key Responsibilities

Practice Establishment

• Coordinate opening readiness across staffing, systems, premises, equipment, policies and training.

• Support recruitment and onboarding of GPs, nurses and administrative staff.

• Coordinate practitioner credentials, registrations, insurance, provider numbers and billing setup.

• Configure practice management systems, appointments, phones, online bookings, payments and secure messaging.

• Establish reception procedures, patient forms, billing processes and operational workflows.

Practice Operations

• Manage appointments, reception, patient enquiries, correspondence and daily clinic workflows.

• Oversee patient feedback, complaints, recalls, reminders, referrals and administrative follow-up.

• Ensure urgent patient matters are appropriately escalated to clinical staff.

• Provide hands-on operational support when required.

People Management

• Manage administrative rosters, leave, induction, training and performance.

• Support GP recruitment, retention, session planning and practitioner onboarding.

• Maintain personnel, training and practitioner credential records.

• Promote teamwork, accountability and effective communication.

Financial and Business Management

• Oversee Medicare and private billing, rejected claims, payments, debtors and daily reconciliations.

• Monitor revenue, expenditure, staffing costs and appointment utilisation.

• Assist with budgets, cash flow and monthly operational reporting.

• Manage purchasing, stock and supplier performance within delegated authority.

• Support pathology, allied health and approved marketing arrangements.

Compliance, Quality and Safety

• Support infection prevention, workplace safety, emergency preparedness and equipment maintenance.

• Maintain privacy, confidentiality, information security and appropriate system access.

• Escalate significant clinical, safety, financial, privacy or operational risks.

Selection Criteria

Essential

• Experience managing an Australian general practice or substantial senior medical administration experience.

• Strong knowledge of general practice operations, Medicare billing, private billing and reconciliations.

• Experience managing staff, rosters, training and performance.

• Experience with accreditation, policies, quality improvement and confidential patient information.

• Strong practice management software and digital systems capability.

• Sound financial, supplier and business management skills.

• Strong communication, judgement, organisation and problem-solving skills.

• Australian work rights and ability to work onsite in Bassendean.

Desirable

• Experience establishing a new clinic or expanding an existing practice.

• Qualification in practice management, business, health administration or a related field.

• Experience supporting GP recruitment, practitioner agreements, nursing teams, telehealth or registrar programs.

Key Outcomes

The Practice Manager will be expected to:

• Ensure the clinic is operationally ready for opening.

• Establish reliable reception, billing and administrative systems.

• Maintain appropriate staffing, training and credential records.

• Provide regular financial and operational reporting.

• Support accreditation and continuous improvement.

• Maintain effective risk, complaints and compliance processes.

• Improve patient experience, staff engagement and practice performance.