+60d ago

Customer Support Officer

Hays Contact Centres

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Base pay
$60k - $65k
Work type
Not provided
Contract type
Permanent
How this job matches you
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Pay guide
Market insights based on all jobs in Australia
Base pay range
$60k - $65k
Market average
$93k
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$150k - $250k+
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Market average
$49k
$250k+
Skills
CUSTOMER SUPPORT
TEAM PLAYER
Perks & benefits
Training

Full job description

Your new company
My client is a national not-for-profit organisation who focus on mental health training and research. Their core work is to deliver these fundamental findings to communities and workplaces. They are currently going through a period of growth and are looking for front line customer support officers to come in and support their growing and adapting organisation.

Your new role
Your role as a Customer Support officer is to be the front-line customer support to the organisation. You will be responsible for providing and delivering outstanding customer service with a genuine desire to help people through phone-based customer service interactions.

What you'll need to succeed

  • A strong passion to deliver excellent phone-based customer service
  • Provide further customer support via email and website
  • Excellent written and verbal communication skills
  • Previous call centre experience is a must and not for profit experience is highly regarded
  • The ability to work accurately and in a timely manner
  • The ability to work under pressure and be highly organised and adaptable to change
  • A team player with a positive and can-do attitude

What you'll get in return
This is a full-time permanent position and the chance to work within an organisation which values its employees. If you have a real interest in mental health and would love to be a part of an organisation that makes a difference and provides excellent customer service then this would be a fantastic fit for you.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2319307

Job details
Date posted
12 Oct 2021
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Base pay
$60k - $65k
Contract type
Permanent
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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