20d ago

Customer Services Manager

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Estimated
$99,000 - $100,000
Work type
Full Time
Contract type
Permanent
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Skills
CUSTOMER SERVICE TEAM
MANAGEMENT
OPERATIONS
SERVICE DEPARTMENT

Full job description

The Customer Services Manager is responsible for developing, improving and maintaining good Client relations within the clinical trials environment (including CROs, sponsors, depots and manufacturers). The CSM supports the operations team and OM in the day-to-day operations of the business and manages the customer service team.

Duties include:

  • Day to day organisation and management of the clinical trials customer service department.
  • Continue to build customer relationships with a focus on meeting and exceeding their expectations.
  • Develop the team and mentor the members.
  • Ensure adherence to regulatory requirements balancing the legal requirements with commercial requirements.
  • Work within the current cost structure.
  • Innovate and bring in best practices across operations.
  • Ensure products and services are provided in the appropriate manner in order to obtain the required quality and services commitments.
  • Develop procedures relating to GxP production operations and ensure their strict usage.

Qualifications:

Relevant tertiary level qualification. Such as medicine, science, biological science, medical laboratory science, pharmacy.

3 years relevant experience min.

Job details
Date posted
22 Nov 2019
12 Feb 2020
Category
Customer Service & Call Centre
Occupation
Management & Supervisory
Estimated
$99,000 - $100,000
Contract type
Permanent
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident