+60d ago

Customer Service Officer

Hays Retail

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Base pay
$40k - $50k
Work type
Full Time
Contract type
How this job matches you
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Pay guide
Market insights based on all Customer Service Officer jobs in Melbourne VIC
Base pay range
$40k - $50k
Market average
Market average
Perks & benefits
Career Development

Full job description

Your new company
A market leader in Australia are now seeking multiple customer centric professionals to join their call centre in Box Hill in the Eastern suburbs of Melbourne working on a new project for a Government Body. Multiple roles available to work full time hours on a Permanent, Fixed Term Contract or Casual basis.

Your new role
In this role you will be responsible for handing inbound enquires from customer predominately via phone to update personal information, assistance with completion and lodgement of online forms and a range of other general enquiries. You will be working in a fast-paced environment, handling a high volume of calls, working with KPIs and adherence.

What you'll need to succeed

  • You will have a customer service focus
  • Strong written and verbal communication skills
  • You will need to be reliable and punctual
  • Ability to work in structure environment and attention to detail and accuracy
  • Confident computer skills
  • Due to the division of the Australian Government, you will need to be an Australian Citizen
  • All successful applicants will be required to go through a full background check

What you'll get in return

  • Great location, easily accessible via public transport and onsite parking
  • Rotating roster between 8am-8pm, Monday to Friday
  • Opportunity to earn more with overtime and weekend shifts available
  • Training and career development opportunities
  • Access to a range of staff benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2509177

Job details
Date posted
22 May 2021
Hospo, Tourism & Food Services
Contact & Call Centre
Base pay
$40k - $50k
Contract type
Work type
Full Time
Job mode
Standard hours
Private Business
Work Authorisation
Australian Citizen / Permanent Resident

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