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Customer Service Officer (Rhodes, NSW)

Link Group

We put the customer first in everything we do, join a company with a
global reach where you can be the difference. We value integrity with a
commitment to building your career as well as encouraging a social and
environmental conscience.

Link Group is the largest provider of services in Australia's superannuation
fund administration industry, which services the fourth largest pension pool in
the world based on funds under management. Link Group's market leading
platforms administer financial ownership data for over 2,300 clients globally
and drive user engagement through technology.

About the Role:

As our next Customer Service Consultant, you will be the first point of contact
for your customers (members, retirees, employers and financial planners) being
a subject matter expert fielding a range of superannuation enquiries, all the
while exceeding our customers’ expectations and being a service

Within your assigned super fund you will undertake a range of administrative
tasks, all the while leading our members onto a successful financial pathway
for their retirement!

Our standard hours of operation are currently 8am – 8pm Monday to Friday. Your
flexible nature will suit a rotational roster- Best of all NO WEEKEND WORK

We are holding interviews with a view to start ASAP!!

Skills and experience you will need to excel in this role:

  • As a
    flexible and multi-tasking consultant, you are 100% committed to bringing
    your best self and positive attitude to the role
  • Be a
    natural communicator who takes pride in understanding customer needs and
    resolving enquiries over the phone by asking the right questions and
    sourcing information on multiple computer screens
  • Ideally,
    you will have Contact Centre experience, having worked towards our timely
    KPIs and First call resolution metrics in a fast paced environment
  • Understand
    Link Group operates in the Superannuation Industry therefore embracing the
    challenges and following compliance and policy procedures
  • Be
    looking for a challenging yet fulfilling role in which we will train and
    coach you to develop your financial services career

In return we will provide you:

  • A
    friendly, supportive and collaborative team environment with great energy
  • An
    initial 4 week training class involving live call simulators
  • A
    diverse and inclusive culture supporting national events- Mother’s Day
    Classic, Harmony Day, Cancer Council Biggest Morning Tea and more
  • Annual
    salary review Employee share registry offerings
  • Exciting
    end of year themed celebrations
  • Fresh
    fruit on every level twice a week and so much more!

Link Group runs a
successful and evolving national Corporate Social Responsibility program. Join
us in helping those disadvantaged (physically or financially), needing
assistance with education, addressing health concerns affecting our society,
advancing our Indigenous Australians and migrants and securing our
environmental future. Together, we can make positive change locally and

At Link Group we attribute our success to our wonderfully diverse workforce
serving our equally diverse clients and members. We are committed to Equal
Employment Opportunities and welcome applications from everyone including but
not limited to LGBTIQ identifying individuals, all ethnic origins, all ages,
all disabilities and gender diverse individuals

Applications will only be accepted from candidates that have the appropriate
rights to work permanently in Australia. Successful
applicants will be required to complete background screening prior to
commencement of employment.

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Applying for this role will take you
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Date Posted
14 Sep 2019
13 Dec 2019
Sydney NSW 2000
Contact & Call Centre

Job Type
Full Time
Contract Type
Work Mode
Standard/Business Hours
Work Authorisation
Australian Citizen, Permanent Resident
Fresh Fruit

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