13d ago
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Customer Service Officer $50k Super Parking - T2P

REO Group

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Estimated
$42,000 - $61,000
Work type
Full Time
Contract type
Permanent
How this job matches you
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Pay comparison
Market insights based on all Customer Service Officer jobs in Sydney NSW
Estimated
$42k - $61k
Market average
$61k
$50k - $54k
$54k - $58k
$58k - $62k
$62k - $66k
$66k - $69k
$69k - $73k
$73k - $77k
$77k - $81k
$61k
Market average
$50k
$81k
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Skills
CUSTOMER SERVICE TEAM
Perks & benefits
Parking
Training

Full job description

Location: North West & Hills District

Salary package: $50K + Super + Parking Onsite

Role highlight or mandate: An exciting opportunity for a Customer Service Officer to join a global company and be an integral part of this rapidly evolving industry. Have the rare opportunity to work close to home with parking available for you.

Role Overview

Reporting to the Customer Service Team Leader, the ultimate goal of the Customer Service Professional will be to achieve complete customer satisfaction in a high-volume call environment. Your role is to ensure that customers are provided with a timely and adequate response to their queries. To succeed in this role, you will need to hit your KPI's and be a reliable team member. You will have the confidence and ability to deal with all levels across the business as you will be working closely with Buying Directors, Store Managers, Suppliers and external Customers. This role involves a large element of problem solving and requires the ability to build relationships with customers.

Responsibilities

  • Handling customer complaints and resolving queries
  • Fostering positive relationships with customers
  • Liaising with the manufacturing and dispatch team
  • Ensuring KPI's are reached consistently
  • Organising and scheduling key actions for the transportation of goods and resolving delivery delays/back orders
  • Communicating with customers in relation to processing orders
  • Solving problems
  • Adhoc duties

Candidate Profile

You have or are currently working in a similar product related Customer Service role. You have the ability to deal with difficult customers and work well under pressure. You also have exceptional conflict resolution skills. You use your initiative to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries and complaints. You are at all times professional and maintain a polite phone manner and have the confidence to liaise with all levels across the business.

The Company, Culture & Benefits

This international company continues to grow in an extremely competitive market. Located in Sydney's Norwest, they are currently seeking a Customer Service Officer to provide friendly and professional responses to enquiries from their customers and the general public. They have a strong culture of supporting their employees and provide the opportunity for ongoing training and development. Strong work-life balance!

Apply

If this sounds like you, please send your resume by clicking the "apply" link below addressing Bhrizel Del Rosario, quoting reference number BDR5060 in the subject line. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.

Job details
Date posted
30 Oct 2019
Category
Customer Service & Call Centre
Occupation
Customer Service
Estimated
$42,000 - $61,000
Contract type
Permanent
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident