Customer Service Leader
Corporate Travel Management
Full job description
Opportunity to use your leadership and travel management practice to shape and lead your team to success. CTM is ready for the return of travel, and we want you to join us for the journey.
About CTM
QBT is part of the CTM family. CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure, and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website: www.travelctm.com.
Check out “Why work for CTM?
As a Customer Service Leader, you will lead a team of domestic and international travel consultants, identifying opportunities to elevate team initiatives and travel management activities. You will identify and implement changes to bridge the knowledge gaps and training needs in the team. This is a great opportunity to lead and transform the practice and champion and develop exceptional customer service.
About You:
- Strong leadership and travel management experience – highly desired
- Demonstrated organizational leadership and coaching skills
- You live and breathe delivering exceptional customer service
- Prior knowledge with travel tech systems i.e. ‘Amadeus’ and ‘AGM’ is an advantage
- Work in a fast-paced environment and to client deadlines
- Any appropriate travel or management skills is a bonus
Why CTM?
As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. The Travel industry is well and truly back – we can offer a strong, established, and stable work environment which will support your career development.
Employee wellbeing and flexibility is part of our DNA – we offer blended work arrangements with hybrid WFH flexibility, competitive shifts, Wellness and Chill-out days, Annual Volunteer Day and strong sustainability focus.
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.
APPLY NOW to get started with your career at CTM.