14d ago

Customer Service & Bookings Coordinator

Seer

Save this job
Save job
Unlock your match score
Applying for this job will take you to the advertiser's site
Base pay
$55,000 - $70,000
Work type
Full Time
Contract type
Permanent
How this job matches you
% match
Get your match score for free
Pay guide
Market insights based on all Customer Service jobs in Melbourne VIC
Base pay range
$55k - $70k
Market average
$62k
$62k
Market average
$43k
$235k
Skills
ADMINISTRATIVE SUPPORT
ADMINISTRATIVE TASKS
MICROSOFT OFFICE
OFFICE MANAGER
RECEPTIONIST
SCANNING
SELF MOTIVATED
TYPING
WRITTEN AND VERBAL

Full job description

ABOUT US

Seer Medical is a team of experts in clinical science, biomedical engineering and design tackling some of the most challenging problems in medical diagnostics. Founded in 2017, Seer has grown rapidly to deliver an at home video-EEG-ECG service for epilepsy diagnostics and management that has now helped over 1,300 people around Australia. This is just the beginning, and we are looking for the best and brightest to join our growing team.

ABOUT THE ROLE

We have an exciting opportunity for a proficient administrator or customer service expert with a highly attuned eye for detail to join our busy medical practice. This role focuses on coordinating medical bookings, primarily via phone, and organising resources and equipment to meet clinical requirements. This role is suited to a client and service orientated administrator, who is self-motivated and enjoys working within a team.

RESPONSIBILITIES

  • Manage outbound calls to patients to organise and confirm clinic bookings.
  • Communicate key information relevant to bookings in a clear and concise manner, with special regard to managing patient expectations.
  • Coordinate and assign clinical resources (both people and equipment) for each of our clinics around Australia.
  • Update calendars and internal documents to reflect new and updated bookings.
  • Uphold the highest level of customer service, ensuring our patients receive a seamless patient journey, from the moment they walk in, to the moment they walk out.
  • Respond to all patient queries and concerns in a timely manner, including troubleshooting issues and escalating them in an appropriate manner.
  • Maintain data integrity and patient confidentiality at all times.
  • Pro-actively provide essential office and administrative support to the Clinical team, including supporting Medical Receptionist with inbound calls.
  • Support Office Manager by assisting with other administrative tasks as required.

ABOUT YOU

  • Strong interpersonal communication skills and excellent English communication skills, written and verbal.
  • An outstanding phone manner.
  • A high level of attention to detail and ability to maintain confidentiality at all times.
  • Strong administrative/document control skills (accuracy in touch typing, data entry, checking, compiling, scanning and generating reports).
  • The ability to accurately and succinctly document all communications.
  • Excellent organisational and time management skills.
  • The ability to work under pressure with minimal supervision.
  • To be proactive, with a flexible approach and show strong initiative.
  • High level of competency with Microsoft Office and Google Suite is required. Experience with Trello would also be advantageous, and it will be important that you have the demonstrated ability to quickly learn new software.
  • Previous experience in an administrative, compliance, document control, booking specialist or medical administrator role.
  • Ability to prioritise and multitask.
  • Willingness to work flexible hours when needed and must be able to work on Saturdays.

WHAT WE OFFER

  • An opportunity to work with the best of the best solving life changing problems.
  • Working in an inclusive environment that promotes diversity.
  • Joining a dynamic company at a time of major growth and international expansion.
  • Good professional development and career growth.
  • A competitive salary.
Job details
Date posted
10 Nov 2020
Category
Admin & Office Support
Occupation
Customer Service
Base pay
$55,000 - $70,000
Contract type
Permanent
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident

You may also be interested in these jobs