Customer Service Associate

Sharp & Carter
  • Temporary opportunity
  • Located in the South-East suburbs of Melbourne
  • Excellent workplace culture

About the role 
  
Working in the E-Commerce Customer Service team, your role will be to handle all inbound customer related enquiries which includes providing online support as well as over the phone. The ideal candidate will provide a high standard of customer service, and will have the opportunity to develop positive relationships with key internal and external stakeholders. Similarly, the successful individual will have a high level of initiative, attention to detail, and be able to handle multiple tasks effectively. You must be available to interview and start immediately.
  
Responsibilities
  
Working in a supportive and progressive team environment, your role will be to:  

  • Manage and respond to high-volume emails and live chat queries
  • Answer incoming calls in a timely and efficient manner
  • Assist and resolve complex customer queries and complaints 
  • Process orders and ensure all details and data is entered onto internal systems
  • Advise customers of products and recognise recommendations for them
  • Assist other teams as required
  • Prepare sales reports and updates for management
  • Process orders
  • Data entry
  • Update and maintain internal databases
  • Liaise with key internal and external stakeholders 

Skills / Experience
  
Our client is looking for a candidate with previous experience in a high-volume Customer Service related position. Successful applicants will ideally be outcome focused and have excellent administration and communication skills. Other skills and experience required are; 

  • Ability to handle a high volume of online queries through online support desks, as well as over the phone
  • Previous experience using SAP and/or Sales Force is highly advantageous
  • The confidence to handle complaints and difficult calls 
  • Lengthy and proven experience within a phone/email based customer service administration role
  • High attention to detail and problem-solving skills
  • Previous exposure to Sales Force/SAP or a similar CRM system
  • Experience working within a fast paced environment
  • Strong administration skills
  • Solution orientated approach to work

About the client
  
A Global force within the Retail industry, our client is known for their innovation and excellence, as well as their focus on a progressive and positive culture. Located in Melbourne's South-Eastern Suburbs, they offer a dynamic and professional organisational environment and modern office spaces. This business is looking for a strong customer service professional who can join their team in a long-term Temporary opportunity, and consistently deliver excellent results to consumers. 
   
To apply please follow the link below or for a confidential discussion please phone Samantha Skerry on 0403 928 804.

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Date Posted
17 May 2019
9 Jun 2019
Location
Mulgrave VIC 3170
Category
Customer Service & Call Centre

Skills
SALES
DATABASES
SALES REPORTS
SALES REPORT
RETAIL INDUSTRY
PROCESS ORDERS
INCOMING CALLS
ECOMMERCE
DATA ENTRY
ATTENTION TO DETAIL
CUSTOMER SERVICE TEAM
CRM
SAP
PROBLEM SOLVING
MANAGEMENT
CUSTOMER SERVICE
SUPPORT DESK