+60d ago

Customer Service Advisor

Hays Contact Centres

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Full job description

Your new company:

This is your chance to embark on a career in the Financial Services industry at a company that are known for their training, development of new recruits and great team culture..

UBank placed #21 in the 2020 Best Place to Work awards, the 100-999 employee’s category. This is the second row UBank has been included, with 90% of employees saying UBank is a great place to work. We are proud of our team culture!

Your new role:
Located in Sydney’s CBD interaction hub, on any given day you will handle interactions and queries from their customers about their existing home loans.

Day-to-day you’ll:
Take pride in delivering a world class customer experience to build advocacy with our customers and deliver a simpler, better, smarter banking experience. Manage high volume interactions in a multi-channel environment including phone and digital channels. Provide an outstanding customer experience over the phone and via digital channels for a range of home loan enquiries Add value at every opportunity by empowering customers to understand and have control of their online banking.

What you'll need to succeed:
You will be required to be flexible to work 7 days a week on a rotating roster Mon-Sunday between the hours of 7am-9pm. Flexibility is also offered in return, so if you have anything come up you’ll be able to switch shifts.
Pay is an above market rate at $31.25 per hour + Super

You will have a passion for customer service and love speaking to people! An interest and understanding in banking, finance or economics Ability to commit to full time hours on a temp to perm basis - meaning Citizenship/ PR applicants only. Good personal values, you are empathetic, you care about what you do, and have integrity Excellent written and verbal communication skills. Think innovatively and be courageous every day.

What you'll get in return:
Great opportunity to work for a successful and customer focused online bank Receive industry leading training and regular coaching sessions Rotational roster with higher pay rates on a Sunday $31.25 ph + Super Modern city offices

What you need to do now: If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to [email protected] fast track your application, complete the following 20 minute customer call simulation test: https://talentcentral.au.shl.com/player/link/22b3dd3b6fdf4cedab8a40cbf841ec6d

LHS 297508 #2574324

Job details
Date posted
2 Nov 2021
Customer Service & Call Centre
Customer Service
Base pay
Contract type
Work type
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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