Customer Service Adviser - Government role

Your new company
Hays is proud to partner with this Federal Government Agency through the Australian Public Sector’s response to the current weather crisis. This Agency is responsible for delivering advice and assistance to the Australian public and plays a vital role in the state of the country.

Your new role
Working in a large inbound contact centre environment, you will be responsible for helping customers navigate their enquiries relating to disaster recovery payments Your main responsibilities:

• assist customers to access, navigate or interpret services
• assess customer needs, requirements, entitlements and obligations
• Provide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership team
• exercise appropriate delegations in accordance with legislation and guidelines.

What you'll need to succeed
You must be an Australian Citizen to apply for this role. You will have previous work experience in a customer service role. Experience in a contact centre is advantageous. Working collaboratively in a team environment, you will be a resilient individual who is comfortable dealing with distressed customers. You will be available to start on 11th March and be able to commit for minimum of 3 months

What you'll get in return
You will get a 3 month contract (potential to extend), with an attractive hourly rate of $34.50 + 10% superannuation. You will work full time hours from Monday through to Friday, giving you a guaranteed 37.5-hour work week. You will receive training to ensure you are comfortable to perform the position. Your 7.5 hours daily will be between the hours of 9am-5pm.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call Lauren Jones now on 02 8226 9705.

LHS 297508 #2598570