38d ago
38d ago

Customer Loyalty Specialist


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$50,000 - $83,000
Work type
Full Time
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Full job description

About PETstock:
At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services like pet grooming and training, as well as in-house veterinary hospitals.
PETstock is passionate about making a difference for pets in need by raising money and awareness through our in-house charity foundation, PETstock Assist. Over 50% of our team donate to PETstock Assist and, as a team member, you’ll have the opportunity to further support the cause through in-store adoption drives, animal shelter food donations, fundraising events and in-store customer donations.
PETstock people are animal lovers who know customer service is more than just sales. We want our team to know their customers’ names, their pets’ names and to remember to ask Tess how Georgia’s ballet concert went or if Darcy won his footy game on the weekend. We look for people who are personable, can create fun within their workplace and want to see their store succeed.
Recognised as the Australian Retailer of the Year & in numerous Employer of Choice award programs, PETstock treats its team members like part of the family. Our team are empowered and supported to grow themselves to be the best they can be. You won’t be treated as a number and you will be given lots of opportunities to grow both professionally and personally.
Check it out for yourself what it’s like to work at PETstock by visiting our PETstock People Instagram page or LinkedIn page.

About the role:
PETstock is a fast growing company and due to this we have an exciting role for a Customer Loyalty Specialist to join our Marketing team. The focus of this role is to develop and execute customer loyalty and brand promotional campaign activity and strategy across the company.

To be successful in this role you must have:

  • Plan and execute loyalty, promotional and brand campaigns
  • Manage SMS marketing needs
  • Assist in the planning and execution of e-marketing campaigns
  • Provide support on relevant Projects including New Product Launches, Program changes, Program launches into new Countries
  • Provide App development recommendations and testing
  • Provide Gamification and Stamp Card program development recommendations and coordinate associated member communications
  • Training of staff on back end systems and front-end programs
  • Partner with IT to ensure effective data management
  • Prepare campaign reports as required for Management review
  • Work with Reporting to prepare Member reports as required and offer insights for strategic decision making
  • Assist in developing best practice CRM

Being part of our PETstock family means you also gain:

  • A unique opportunity to be based in PETstock's global Head Office in beautiful Ballarat.
  • Excellent career growth opportunities.
  • A generous team discount.
  • Fast paced and flexible work environment.
  • The ability to bring your pet to work with you.
  • The chance to be part of a business built on family values.

If you think this is you, click the APPLY NOW button to join the PETstock family.
Application Close Date: 12/10/2019

Job details
Date posted
6 Oct 2019
Marketing & Advertising
Marketing Communications
$50,000 - $83,000
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident