41d ago

Customer Insights Manager (Sydney)

Echobox

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Estimated
~ $98,000
Work type
Full Time
Contract type
Permanent
How this job matches you
% match
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Pay guide
Market insights based on all Market Research & Analysis jobs in Sydney NSW
Estimated range
$90k - $98k
Market average
$96k
$38k - $60k
25 jobs
$60k - $83k
170 jobs
$83k - $105k
369 jobs
$105k - $128k
10 jobs
$128k - $150k
30 jobs
$150k - $250k+
28 jobs
$96k
Market average
$57k
$227k
Skills
MULTI-TASKER
SELF-STARTER
Perks & benefits
Free Breakfast
Training

Full job description

You will work closely with our sales team to help meet the day to day business needs of Echobox. This includes supporting our Regional Directors with lead generation, pipeline management, preparing presentations, organising meetings and conducting research. You will analyse client behaviour, respond to support queries and liaise with our technical team to ensure our clients have the best possible experience when using Echobox. You will become responsible for on-boarding and training new clients.

Key Responsibilities:

  • Enable our Regional Directors to close more deals by preparing meeting materials, understanding client needs and analysing how our customers use our product.

  • Contribute to our revenue growth by identifying, researching and contacting potential leads.

  • Increase our knowledge of potential customers by collecting and analysing data on the publishing industry.

  • Contribute to the effective functioning or our sales team by assisting our VP Sales and Regional Directors with a variety of social media, research, administrative and operational tasks.

  • Help our clients by answering non-technical support queries and escalating technical issues to our tech support team.

  • Ensure that new clients use our software well by conducting in-depth onboardings and training sessions.

About Echobox:

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.

Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.

Do you think you have what it takes to be part of Echobox? We'd love to hear from you.

About our work:

To get a better insight into the kind of technical work we do, check out our open-source project on Github (https://ebx.sh/gh), our data showcases (https://showcase.echobox.com) and our YouTube content on Microservices (https://ebx.sh/microservices).

Requirements

Minimum Academic Qualifications:

  • A degree from a top tier university

  • Fluent written and spoken English

Required Skills and Experience:

  • Strong knowledge of Google Slides, Sheet and Docs (or equivalent)

  • Attention to detail

  • An ability and desire to learn new skills quickly

  • Genuine passion for technology

  • Self-starter, ability to work with limited supervision, multi-tasker

  • Strong analytical, assessment and problem-solving skills

  • An ability to use data to help guide decision making

Preferred Skills:

  • Additional language skills

  • Experience in account management or sales support; or

  • Experience with lead generation and research; or

  • Experience as an administrative assistant, office manager or similar role

  • Knowledge of Salesforce, Quickmail and/or Close.io

  • Knowledge of SupportHero and/or Zendesk

Benefits:

Our employees enjoy free breakfast every day, coffee, drinks and snacks all day, everyday. Every Wednesday, we order food for our weekly team lunches where everyone gets together for an hour of fun. We have monthly team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get pension contributions, the latest tech, generous annual leave and an amazing office with a balcony overlooking Notting Hill.

Job details
Date posted
3 Jul 2020
Category
Marketing & Advertising
Occupation
Market Research & Analysis
Estimated
~ $98,000
Contract type
Permanent
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident

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