38d ago
38d ago

Customer Fulfilment Coordinator


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$50,000 - $70,000
Work type
Full Time
Contract type
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Full job description

About PETstock:
At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services like pet grooming and training, as well as in-house veterinary hospitals.
PETstock is passionate about making a difference for pets in need by raising money and awareness through our in-house charity foundation, PETstock Assist. Over 50% of our team donate to PETstock Assist and, as a team member, you’ll have the opportunity to further support the cause through in-store adoption drives, animal shelter food donations, fundraising events and in-store customer donations.
PETstock people are animal lovers who know customer service is more than just sales. We want our team to know their customers’ names, their pets’ names and to remember to ask Tess how Georgia’s ballet concert went or if Darcy won his footy game on the weekend. We look for people who are personable, can create fun within their workplace and want to see their store succeed.
Recognised as the Australian Retailer of the Year & in numerous Employer of Choice award programs, PETstock treats its team members like part of the family. Our team are empowered and supported to grow themselves to be the best they can be. You won’t be treated as a number and you will be given lots of opportunities to grow both professionally and personally.
Check it out for yourself what it’s like to work at PETstock by visiting our PETstock People Instagram page or LinkedIn page.

About the role:
Reporting to the Customer Experience Manager, the Customer Fulfilment Coordinator will be responsible for creating an amazing online shopping experience for all PETstock customers, by ensuring online orders are always efficiently processed and delivered to customers.

Key Responsibilities include:

  • Managing the flow of online orders
  • Escalation point for all online order delivery issues
  • Online gift card processing
  • Fraud investigation checks
  • Process improvement for the online customer experience
  • Supporting the Customer Experience Centre in assisting with customer enquiries

To be successful in this role, you must have:

  • Prior experience in online order workflows, preferably in a retail environment
  • Positive can do attitude
  • Process improvement focus

Being part of our PETstock family means you also gain:

  • Amazing inner city office location near the South Melbourne Market.
  • Excellent career growth opportunities.
  • Fast paced and flexible work environment.
  • Travel opportunities between different locations.
  • The chance to be part of a business built on family values.

Application Close Date: 13/10/2019

Job details
Date posted
6 Oct 2019
Customer Service & Call Centre
Customer Service
$50,000 - $70,000
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen/Permanent Resident