Client Success Manager

Why Smartgroup (it’s this and so much more!)

We are recognised as Australia's leading and most trusted provider of Employee Management Services. 

We are realising our passion in making the benefits of salary packaging, novated leasing, fleet management, readily available to employers and their employees.  We work across a diverse group of industry and government sectors, and we are proud to support each one of them

We are passionate about and invest in people – our customers and team members alike

Our culture thrives on mutual respect, teamwork and diversity of thought. We proudly live and breathe our values of Accountability, Care and Team. 

What’s the role (and can you see yourself in the driver’s seat?!) 

As a Client Success Manager at Smartgroup, you will manage a portfolio of clients across an allocated segment, building strong relationships with key stakeholders to ensure the satisfaction, retention, growth, diversification and success of our valued clients. 

This role will have you:

• Developing and implementing strategic portfolio management plans and partnering with clients to develop success measures for our programs 
• Working closely with our Customer Education Managers to ensure a regular employee (customer) education program is in place 
• Managing currency of client contracts in addition to compliance with key clauses and requirements 
• Identifying potential cross-sell opportunities and supporting business development
• Partnering with internal stakeholders to develop and implement marketing and operational initiatives for clients 
• Managing and resolving key client customer issues and completing client reviews, utilising data and client/customer insights to support analysis and recommendations 

Who we need (let us know why you think it’s you!)

• Someone who can advocate for customer, is a big picture thinker, collaborates, adapts, self leads and role models in how they deliver results
• Has experience working in client service and account management 
• Is able to effectively build and maintain sustainable relationships with key stakeholders, both internal and external to our organisation
• Can influence and negotiate well 
• Demonstrates their experience in contract negotiation and the tender process 
• Demonstrates authenticity and excellence in their interpersonal and presentation skills 
• Has good written and verbal communication skills
• Is able to work autonomously where it’s required
• Has a Driver’s licence (it’s essential)

In return, we invest in you (don’t worry, we won’t disappoint!) 

Here are just some of the benefits that come with being a Smartgrouper:

• Flexible/hybrid working to enhance your work/life balance, and when you’re in the office – we have some great facilities
• Individual development plans for every team member and ongoing learning and development opportunities 
• A wellbeing fund, free massages and coffee carts in our offices every month
• A progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus 
• Extra leave like Birthday Leave, Community Leave, and more based on your eligibility 
• Exceptional Referral and Reward Program 
• Discounted rates with Health Insurance providers and annual Flu Shots
• Personal equity, salary packaging and novated leasing benefits (but of course!)

What’s next? 

If you like the sound of this opportunity and have something special to offer in return, we’d like to hear about it! APPLY ONLINE today. A member of the Talent Acquisition team will be in touch to discuss next steps. 

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQIA+, people of any socioeconomic status, age, race, national origin or ethnicity.  We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality 2019-21; DCA Inclusive Employer 2021-2022; and member of Reconciliation Australia's RAP network with accreditation for Smartgroup's Reflect Reconciliation Action Plan. 

If you require any adjustment to the recruitment process, please reach out to the Talent Team at [email protected] 

Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.