5d ago

Client Service Officer

Hays Contact Centres

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Base pay
$52k - $55k
Work type
Contract type
Not provided
How this job matches you
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Full job description

Your new company
This company is one of the largest general insurance groups in Australia and New Zealand and are known for a highly customer focused approach in everything they do. We currently have a 12 month fixed term contract based in Bunbury for a Client Service Consultant.

Your new role

  • Responding to queries on client accounts from amendments to modifications to insurances policies
  • Providing administration support to Area Manager, Account Manager & Authorised Representatives
  • Completing insurance quotes, renewals, and client retention calls
  • Maintain outstanding debtors to ensure debts are managed in line with KPIs
  • Develop and maintain strong client and agent relationships

What you'll need to succeed

  • Great customer service and people skills
  • Energy, enthusiasm, and drive to participate in a positive team environment
  • Experience in customer service
  • Ability to make decisions and work within business rules and processes
  • Proven ability to adapt to a fast-paced environment and work to targets
  • Understanding of general insurance industry is a bonus but not essential

What you'll get in return

Full time 12 month fixed contract position with a competitive salary. A working environment that provides professional growth as well as ongoing support and recognition/rewards for our employees who are the face of our company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2569877

Job details
Date posted
14 Jan 2022
Customer Service & Call Centre
Administration Assistants
Base pay
$52k - $55k
Work type
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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