48d ago

Business Analyst

Hays Projects & Change Management

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Base pay
$90k - $100k
Work type
Contract type
Not provided
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Perks & benefits

Full job description

Your new company
A leading higher education organisation in Townsville is seeking a Business Analyst (with a focus on service improvement) to work within a dedicated team aimed at changing the way multiple departments in this organisation works!

Your new role
The team this role sits within was created to look at specialised business units within this organisation across the HR, IT, Payroll, Marketing, admissions and Health and Safety (among other) domains to create strategies aimed at improving, streamlining and modernising how these SBU’s operate both internally (from a practice perspective) and externally (when interacting with customers also known as Customer Experience [CX]).

This team is comprised of multi-disciplinary project, change and business managers, analysts and officers who work across these multiple SBU’s to analyse, change and improve the processes and systems used by the many stakeholders who both work and interact with these units.

As for your duties, you will be charged with organising and running workshops to interact with stakeholders of all levels to gain vital information (requirements) which you will use to create user stories and process workflows that informed decisions (on relevant changes) are based upon.

What you'll need to succeed
To be affective within this role you will need to be able to/possess:

  • Clear and perfect communication skills (both spoken and written)
  • Work with individuals across all levels of an organisation
  • Experience within the process/service improvement space (this is essential)
  • The ability to run stakeholder workshops
  • Gather and translate technical and non-technical requirements
  • Transform requirements to user stories/workflows
  • Challenge and change rules that exist within an established institution
  • To be able to present past service improvements you have led/worked on to demonstrate your skills and knowledge during interview

What you'll get in return
You will be offered a fixed term contract until 31/12/2022 paying up to $95,214 (increased to $97,118.00 in December) + 17% super with 5 weeks annual leave and multiple amenities onsite including medical, gym, cafes and childcare facilities for a leading higher education organisation in Townsville.

What you need to do now
If you are interested in this role, click ‘apply now’ or email an up to date resume to [email protected] If this role isn’t quite right for you but you are looking for a new position please do not hesitate to get in touch.

LHS 297508 #2569852

Job details
Date posted
20 Oct 2021
Science, Technology & Environment
Business/Systems Analysts
Base pay
$90k - $100k
Work type
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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