Expiring

ACCOUNT MANAGER / CUSTOMER SUCCESS

JXT Global

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Base pay
$80,000 - $90,000
Work type
Full Time
Contract type
Permanent
Additional pay information
"+ Super"
How this job matches you
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Market insights based on all Account Manager jobs in Sydney NSW
Base pay range
$80k - $90k
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Market average
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Skills
ACCOUNT MANAGEMENT
SALES PRESENTATIONS

Full job description

JXT is a leading provider of cloud-based digital marketing solutions for recruitment agencies and corporate recruiters. We are a rapidly growing SaaS business working with some of the most recognised global brands in the recruitment sector. We are proud of our product and the service we deliver.

We have an opportunity for an experienced Customer Success Manager to join our team based in Sydney CBD on a full-time permanent basis, salary range $75,000 - $90,000 + Superannuation. Your role is to advise and guide our customers to create value and maximise their return on investment, ensuring that the customer sees value from JXT Global throughout their relationship with us. 

 Responsibilities

  • Day to day management of the customer journey for multiple accounts

  • Managing the sale of computer software to existing account client and identifying further sales opportunities within these accounts

  • Building new account clients by driving executive relationships within an account to be seen as a trusted advisor

  • Provides strategic guidance on how customers can connect their strategy to our platform

  • Managing customer satisfaction and retention

  • Develop customer-centric plans to ensure adoption and expansion of JXT Global in their environment

  • Preparation and presentation of Customer Success Plans that clearly articulate the customer’s business objectives, business impact to date, risks, next steps, and action items to close the gaps

  • Prepares Client Account Reviews that clearly articulate how the client has performed and proactively sets upcoming action; provides a comprehensive assessment of the account in outcomes, value, service, objectives, relationship, sales and churn management

  • Ensures any problem accounts are resolved quickly, leveraging resources from across the company as needed

  • Monitors ‘account health’ and proactively addresses and manages escalations or any cause of customer dissatisfaction

 Requirements

  • Relevant Bachelor Degree plus two years relevant work experience OR a minimum five years experience in a similar Account Management role

  • Proven track record in driving business outcomes for customers

  • Experience in managing large, complex and/or technical implementations

  • International experience will be highly regarded as this role will support UK clients 

  • Excellent presentation skills and ability to build deep relationships with executives in varying industries. Tactfully push back on executives when their demands do not align with JXT Global success

  • Effectively partner with key stakeholders in professional services, sales, product and service delivery 

Work Environment

We are a dynamic and rapidly growing SaaS company with a strong sense of dedication to our customers. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their careers through working with some of the most advanced technology and talented mentors in the business. We provide competitive compensation and a professional, yet relaxed atmosphere.

What next?

Call Rick on 0419 692100 for a confidential discussion or apply via the link for an immediate interview! 

Job details
Date posted
15 Jun 2020
Expiring date
14 Aug 2020
Category
Sales
Occupation
Account Manager
Base pay
$80,000 - $90,000
Contract type
Permanent
Work type
Full Time
Job mode
Standard/Business Hours
Career level
Senior (Experienced Non-Manager)
Industry
Human Resource
Sector
Private Business
Desired education level
Vocational or Certificates, Diploma or Associate's Degree, Bachelor's Degree
Work Authorisation
Work/Holiday Visa, Australian Citizen/Permanent Resident
Company size
11 to 50

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