Account Manager - Cloud Services

iland Internet Solutions Corporation

iland is experiencing tremendous customer growth and we are looking for a dynamic Account Manager to grow and manage a territory of existing customer accounts. Preferred candidates will have at least three years of past experience in account management in one of the following fields: cloud infrastructure, IT Services, Managed Services, SaaS, or virtualization software. This position will be based in our Sydney NSW office.

Responsibilities

  • Develop a strong bond with new and existing accounts within your assigned territory
  • Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades or other service offerings
  • Provide quotes and process upgrades
  • Schedule appointments with locally-based outside sales team for product demos and to generate interest in additional iland service offerings
  • Track expiring accounts and ensure all accounts are renewed upon expiration
  • Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts
  • Educate and evangelize iland products to new contacts added to accounts
  • Escalate complex account issues to management for speedy resolution
  • Schedule and perform online presentations and demonstrations for existing accounts
  • Manage and track all sales activities within Salesforce
  • Ensure contacts with all assigned accounts are kept updated in Salesforce

Requirements

o University degree

o 3+ years of sales and account management experience in IT software or services

o Strong communication and organizational skills

o Salesforce.com experience

o Ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit

o Excellent interpersonal, verbal, and written communication skills; customer service skills are key

o Experience with cloud services, VMware and virtualization

Benefits

  • Competitive Salary
  • Commission Plan
  • Pension
  • Paid Holiday
  • Extensive Training

About iland

iland has been in business for over 20 years and is an industry leader in the areas of Secure Disaster Recovery as a Service (DRaaS), Secure Cloud Backup (BaaS), and Secure Infrastructure as a Service (IaaS). We provide an exciting, fast-paced environment that has been recognized by these industry leaders and more:

  • Gartner Magic Quadrant Disaster Recovery as a Service Leader: 2016-2019
  • Zerto Service Provider of the Year: 2016 & 2017
  • Veeam Innovation Award Winner: 2018 & 2019
  • Veeam Service Provider of the Year: 2016
  • The Forrester Wave Leader DR-as-a-Service Providers: 2017
  • Houston Business Journal #1 Best Place to Work: 2012, 2013, 2016, 2017
  • Nine Lives Media Inc. Talkin’ Cloud 100: 2011, 2012 & 2013
  • Houston Business Journal Houston Fast 100: 2012 & 2013
  • Cisco Cloud Managed Service Provider (Cisco Powered)
  • VMware Global Service Provider Partner (VSPP) of the Year: 2010-2012
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iland Internet Solutions Corporation
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Date Posted
14 Aug 2019
24 Sep 2019
Location
Lower North Shore Sydney NSW
Category
Sales

Skills
VIRTUALIZATION
DISASTER RECOVERY
SCHEDULE APPOINTMENTS
SALESFORCE.COM
SALES ACTIVITIES
SAAS
PRODUCT DEMOS
OUTSIDE SALES
ORGANIZATIONAL SKILLS
JOURNAL
IAAS
FORCE.COM
CUSTOMER ACCOUNTS
SALES
CUSTOMER ACCOUNT
CISCO
VMWARE
SALESFORCE
MAGIC
ACCOUNT MANAGEMENT
CLOUD
MANAGEMENT
CUSTOMER SERVICE
Perks
Training
Benefits

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